We have partners in a number of different countries so we ship from multiple locations. If a product becomes sold out in one location, in most cases we can ship from an alternate location. Virtually all items are shipped the same or next business day. Business days are Monday to Friday excluding holidays. Approximate delivery times are shown in the table below.
Note that delivery times start on the next business day after we receive payment for your order.

Will this product work in my country?

1. Video & Computer Games or Software...

.....NTSC (North American) format Console Videos Games we sell, that will Not play on PAL systems...

• Xbox
• Playstation 2
• Gamecube
• Some XBOX 360 games

.....The Console Videos Games below are non-region specific and will work on any NTSC or PAL video game system worldwide.

• Playstation 3
• Gameboy Advance
• Gameboy Advance SP (GBA-SP)
• Nintendo DS
• Sony Playstation Portable (PSP)
• Some XBOX 360 games

.....ALL COMPUTER SOFTWARE & GAMES are non-region specific and will work on any computer worldwide.

2. DVDs & Movies - All DVDs we sell are NTSC Region 1 format.

Can I Play an NTSC DVD on a PAL television and a non Region 1 DVD player?

It all depends on your audio/video system.
If your TV was made in the last 10 years or so, there is a strong possibility that it is equipped to handle the NTSC format. Most PAL TV manufacturers began developing TV's that could handle both PAL and NTSC signals as the format became more and more widely accepted and used by people viewing imported DVD's and companies developing NTSC titles.

While some TV's may not be capable of this, it is best to check your television manual for further clarification on your specific television set. Most sets will automatically detect the NTSC system and switch, while some will require manual adjustment. Your user manual can help with any further information required.

Older television sets may not be equipped to handle the NTSC format, however there are ways around it such as converting the output of your DVD player to PAL.

Many PAL DVD players can have the video output converted to output PAL or NTSC, which means you can view NTSC material on your PAL television set, because it does an onboard (inside the player) conversion of the signal.

How to convert the output of your DVD player to PAL:

• Access the menu of your DVD player (generally there is a menu or system button on your DVD remote control)
• On the menu, look for an option like "system", "output" or "TV settings"
• Select the menu and once you have found the PAL/NTSC output, select PAL as your output (this will output the DVD as a PAL signal)

Note that the advice given above is simply to help you view NTSC DVD's on most PAL DVD players and Televisions. If you can't work out how to achieve NTSC playback, please contact your DVD player manufacturer or Television manufacturer for further information.

For further information, please visit these sites below for more in depth explanations of PAL, NTSC and video formats:

Wikipedia.org (NTSC) - http://en.wikipedia.org/wiki/NTSC
Wikipedia.org (PAL) - http://en.wikipedia.org/wiki/PAL

Xbox Games - will they work on Xbox 360.
 
 - Many Xbox games will work with xbox 360 but you need to follow a few steps first. Please click here for complete details, as well as a list of all backward compatible games.

Do you combine orders to save shipping charges?

- Yes, we offer substantial savings on shipping for multiple item orders - please see the item description for details. Multi-item orders will be charged the highest 1st item shipping cost & then the additional item cost for all others. Please wait until all of your auctions are completed - then you can checkout and ALL your items will be automatically combined for shipping and discounts. If Ebay shows an incorrect total during checkout you can edit the shipping to reflect the correct total. If you are unsure about the total shipping please contact us so we can help.

What is included in shipping & handling charges?
 
 - Our S&H charge covers much more than the actual shipping cost for your package. It helps cover the many extra expenses involved in the complete process of handling the order. These include everything from using good quality shipping supplies to paying our staff a fair wage for picking/packing/shipping products and handling customer support issues. Given the low selling prices of most of our Ebay items we feel our S&H rates are quite reasonable.

- We leave 5 star POSITIVE feedback immediately after we receive your cleared payment. We would be most grateful if you would take time to leave us the same 5 star POSITIVE rating when you receive your order. This lets us that your shipment has arrived safely, and you are satisfied. If there are any problems, please report them to us before leaving feedback. We want to have a positive outcome to EVERY sale and we work with all our customers to try to resolve any issues and achieve this goal. Our aim is to earn a positive feedback and a 5 star rating on all aspects of our transaction with you. Our near 100% feedback rating demonstrates our commitment to this.

- If the auction has not closed, please follow the steps to retract your bid. If the item has ended, as a seller we are obligated to complete the transaction. Ebay makes it clear that a purchase is a binding contract. Buyers who back out of their commitment will be subject to sanctions by Ebay for non-performance. To recover our fees we need to file a Non-paying Bidder or Buyer report and Ebay (at their discretion) may take further action on your account, including temporary or indefinite suspension. 
We do understand however, that sometimes there are extenuating circumstances and it is necessary for a bidder to back out of their obligation. Please contact us to explain.  

- You may return most items within 14 days of receipt, for an replacement (same title only) or a refund if a replacement is unavailable. All shipping and handling costs are non-refundable, except in the event that the return is a result of our error or the item is defective. In those cases, we'll also pay reasonable return shipping costs via regular mail. Please contact us before returning an item in order to receive proper return instructions.

We do not accept returns of the following items:
- Any product missing the serial number or UPC.
- Any product with missing parts.
- Any NEW product (ordered in error) that has been opened or missing a security seal (if originally present).
- Any product that is broken or obviously damaged by the customer.
- Any product with a missing or used key code.

If you plan to return computer software or games please first read the "Computer Game/Software Related Questions" below...
 
Privacy Policy

Why is there no printed instruction manual included with my new item? 

- It is becoming a common practice for game/software manufacturers to not include a printed manual (cost/paper savings) but to instead include the manual in electronic form on the disc.

Will this computer software/game work on Windows Vista?

- Because we sell so many computer products, we cannot test each one with Vista. If our title or description does not mention Vista then it may not be compatible, however many items that work with Windows XP also work with Vista. NOTE: Windows Vista also has a backward compatibility feature that allows many older titles to run - please click on the link below to see how this works...
http://windowshelp.microsoft.com/Windows/en-US/Help/bf416877-c83f-4476-a3da-8ec98dcf5f101033.mspx 

What if I ordered something that is not compatible with my computer system?

- If you have already opened the item and believe it is not compatible with your system, please see the publisher's return and replacement policies to see if you are eligible for a refund or replacement. Due to the nature of computer software, we are regretfully unable to provide refunds or replacements for opened items.

Problems or Issues With Product or Defective Discs...