FAQs
Here are some of the frequently asked questions.
Q. Can you please make sure I receive the bike by Christmas?
Q. How do I work out the postage cost for bike I am bidding on?
Q. Can I pick up the item?
Q. What should I do after I won the auction?
Q. I have sent the payment, but my item has not been sent. What is going on?
Q. Why did I receive a feedback notification asking me to leave feedback when I still have not received my item?
Q. What can I do when I receive damaged or broken item?
Q. What if I've tried to get in touch but didn't get a reply?
Q. What if the product I need is not available on the web site?
Q. Can you please make sure I receive the bike by Christmas?
A. We can't give any promise in regard to this but the courier gave us a guideline for the despatch deadlines for receiving items before Christmas, so please check our eBay store for the announcement by clicking here.
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Q. How do I work out the postage cost for bike I am bidding on?
A. For each bike listing, there is a section POSTAGE section where you can type in the postcode of the delivery address and click SHOW POSTAGE FEE. There is also optional postage insurance but this will only show up when you receive the WINNING NOTIFICATION. For other items, they will be standard express or regular as shown in POSTAGE section.
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Q. Can I pick up the item?
A. Depending on the item, please check the POSTAGE section to see if pick up can be arrange. For all pick up arrangement, you need to contact us to make a booking. We do not allow third party courier to pick up the item from our warehouse.
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Q. What should I do after I won the auction?
A. Please wait for us to send you the winning notification and take a moment to check and update your ebay details to make sure that your Name, Address, Phone number and email address are correct. When you receive the winning notification, it will have the right total for the item and postage as well as an optional insurance. If it is incorrect or you need to arrange for alternative address and contact person or even arrange pick up, please communicate with us further before checkout. It is important that you do not check out prior to confirming all details and if you are planning to win more then one items and would like to check them out together if they have postage discount for sending them together. (Postage discount doesn't apply to bikes auction)
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Q. I have sent the payment, but my item has not been sent. What is going on?
A. This could result from various scenario. Payment was not confirmed due to invalid/no reference, total amount deposited doesn't match the item total amount, payment was not transfered to the right account, postal address or phone number invalid/missing, delay in courier and finally shipment delayed due to custom. If your payment was not mark as confirmed after 3 workings from the day you deposited your money, you must contact us immediately and have your receipt ready to be fax/email to us together with your ebay id and item number so we can track and find your payment. If your address or phone was invalid/missing, we will try to contact you. Communication is the key to fix this issue.
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Q. Why did I receive a feedback notification asking me to leave feedback when I still have not received my item?
A. This is automated process, you do not have to leave the feedback until you received the item. If there are any issue, we are encouraged to work with our customers to resolve them prior to leaving each other feedback. If you have issue, you should work with us to resolve your issue first prior to leaving feedback.
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Q. What can I do when I receive damaged or broken item?
A. In that case, please contact us as soon as possible. Normally, we will request for photos. We will do our best to help out by arranging replacement part for the damaged part. You can reach us by email, phone or filing in our online service form.
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Q. What if I've tried to get in touch but didn't get a reply?
A. We normally reply the messages within 24hr and during business hours. It may take longer over weekends or public holidays as we are closed or limited operation during those days. You can also try calling us on (+61) 3 9562 1957 or send us fax on (+61) 3 9562 1905
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Q. What if the product I need is not available on the web site?
A. A&S Powerseller is willing to help with any need of our customers. Please contact us by phone (+61) 3 9562 1957 or by email at aspowerseller@hotmail.com and we will assist with your needs. We can also cater for custom orders from 100 units to 1,000,000 and are happy to research markets to deliver the best quality goods at the most competitive price.
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