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A and S Online Powerseller

 

 

CHRISTMAS & NEW YEAR HOLIDAY NOTICE

DESPATCH DEADLINES FOR PRE-CHRISTMAS DELIVERY

This Christmas many of our customers will be purchasing our products in the hope that they will take delivery prior to Christmas Day, December 25. If this is the case, please take note of the following information.

In order to make it for despatch date. THIS MEAN ADDRESS, PHONE NUMBER, PAYMENT MUST BE CONFIRMED PRIOR TO THAT DATE so that we can despatch on that day. Therefore, you must read the payment instruction carefully and follow our guide. If we have not confirm your payment within 1-2 working days, please contact us and we will need a copy of your receipt therefore please keep it in a safe place in case you need it.

Please note the recommended despatch date deadlines below. For each area listed, the courier are advising that any despatch after the specific location deadlines, courier will not achieve a pre-Christmas delivery to you.

STATE REGION DAY DATE
Northern Territory All Tuesday December 15
West Australia Country Friday December 11
- Perth Metro Monday December 14
Tasmania All Tuesday December 15
Queensland Country Friday December 11
- Brisbane Metro Thursday December 17
South Australia Country Thursday December 17
- Adelaide Metro Thursday December 17
New South Wales Country Thursday December 17
- Sydney Metro Monday December 21
Victoria Country Friday December 18
- Melbourne Metro Monday December 21
For pick ups, please call us to make a booking.

Note that there will be no deliveries on public holidays, nor will there be any extraordinary deliveries on weekend. Pick ups & deliveries will otherwise occur as normal throughout December & January apart from on those public holidays.

Customer is always welcome to arrange with our courier, and pick up the item from their depot during busines hours. However, there will be no freight discounts or refunds offered if you choose to do that.

 

HOLIDAY PERIOD AND OPERATION DETAILS

On 24th Dec, we will open between 11am to 3pm for last minutes pick up. We will close for the annual holiday break from 25th Dec and will be re-opening on 2nd Jan. All orders and email enquiries submitted during the break will be processed once we resume business in 2010. During this period, phone contact is not available and warehouse will not be open to public.

Any bikes, parts and other items paid during this holiday period will not be send out until after we resume operation on 02/01/2009. Sorry about the inconvenience.

We would like to thank all of our customers for the support throughout the year, and look forward to bringing you lots of new and exciting products in 2010!

 

Happy Bidding, Merry Christmas, Happy New Year & Many Thanks!

A&S Staffs

 

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Warranty Details
 

 

Please read the following carefully for the warranty details in order to avoid any unnecessary dispute or misunderstanding. After reading this page, if you still have inquiry about warranty, feel free to contact us and make your inquiry.

Buyers are required to follow our warranty policy.

A&S POWERSELLER LIMITED WARRANTY

DIRT BIKE AND QUAD/ATV’S LIMITED WARRANTY

Summary – WHAT DOES LIMITED WARRANTY COVER?

  • Repair/Replacement (same or reasonably equal value) of parts that may have failed due to a manufacturer defect. (May require sufficient proof of defect by having faulty part return to base on request or photos provided)
  • Labour by A&S Powerseller Melbourne Head Office/Warehouse mechanic only within the duration of the Limited Warranty period.
  • Supply of parts approved for claims within the duration of the Limited Warranty period.

 

Summary – WHAT DOES THE LIMITED WARRANTY NOT COVER?

  • Cost of freight or insurance for return of parts to us and back to you.
  • Any consumable or expendable such as brake pads, filters, light globes, spark plug, fuses, chains, tyres, battery unless they were faulty initially.
  • Any labour by third parties.
  • Any labour by A&S Powerseller Melbourne Head Office/Warehouse mechanic outside the duration of the warranty.
    Limited warranty period of 30days only from the date of sale to cover both spare parts and labour (only when service/repair at our warehouse in Melbourne) to repair the defect. This is effective for the duration of 30days after the sale i.e. Invoice or dispatch date (with reasonable amount of time for receiving the item).
  • Maintenance, wear and tear items such as tyres, brake pads, filters, battery, clutches, cables, chains, light bulbs, fluids, oils and etc are not covered by this Limited Warranty.
  • Paint and chrome defects and scratches due to shipping, transportation and handling are not covered.
    Third Party Labour and Freight are not included in this Limited Warranty.
  • A&S Powerseller’s Limited Warranty is on the basis of return to base, freight pre-paid i.e. freight paid by claimant (purchaser of the product) of the parts to be replaced under Limited Warranty.
  • Return to base will mean return to A&S Powerseller Head Office/Warehouse at Melbourne, VIC if required/requested by A&S Powerseller.
  • Damage resulting from incorrect assembly, improper use or accident will be considered as such and not a product defect, this may include using the product beyond its capacity or ability, stunts, racing or using the product for something that it was not intended for. 
  • The warranty shall not apply to any claimed item that has been repaired by third party or modified.
  • A&S Limited Warranty will not accept responsibility for in-transit damage. It is STRONGLY RECOMMENDED that you take up insurance for any freight for the product or parts being shipped to or from A&S Powerseller.
  • Second hand products will not carry any form of warranty.

 

Other Details

A&S Powerseller Limited Warranty is not transferrable to another party and is only in place for the original Purchaser.

We do have a few technicians to assist with any issue you may have with our product. Please remember that you are purchasing your item wholesale, and if we are not physically on location with you, you will need to be our eyes and hands to walk you through any warranty or technical issues and have patience. If you need to take it to your local small engine dealer for repair or warranty work we will work with them for any warranty repairs, as long as the manufacture and your small engine dealer agrees. Please remember, due to the low cost of our product the parts are included in your warranty but the third party labour naturally is not. If there is a significant issue we will work with you to correct your needs.

A&S extends assistance in advice and best course of solution for problems that may develop after the Limited Warranty period expires. This assistance is extended to all customers.

Warranty claim will be reject if return to base products and parts have no purchase/customer details, written claim and freight prepaid.

Buyer must treat the bike like any other vehicle and service the bike with qualified person as well as doing regular maintenance. (For example, not adhering to oil change and running in engine will void warranty).

Most spare parts are available but in the event if we are out of stock for certain part, we can order it in from overseas manufacturer, any waiting period will be added back to the warranty period.

Any of your local motorcycle repair facilities may be able to repair your bike. However, please organize with our warranty/service department for your claim first. We can arrange to have the warranty parts sent direct to that facility for you.

In some cases, the parts may have to be shipped from China and may take up to 4 weeks for delivery.

 

 

 

 

 

 

2009 A&S Online PowerSeller. All rights reserved

     


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