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| Q:What is your return policy? |
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| A:Goods come with a full no questions money back satisfaction guarantee if returned within 14 days. Postage charges are not included. Also any goods supplied in sealed packaging must be returned in original sealed packaging. Any goods with multiple parts or accessories must be returned with no parts or accessories missing. Electrical parts unused. |
| Q:Do you combine postage? |
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| A:Yes for most items. Multiple quantities of the same item may or may not have extra postage. Check the description. Additional different items are usually $2.20 extra for the first item plus any additional cost in the description for multiple same items. Combined postage discounts apply only within Australia. Please enquire for international rates. |
| Q:When can I expect my order to arrive? |
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| A:Melbourne, Sydney and most country VIC & NSW is usually 1-3 days for normal mail. Far North QLD, NT or WA can take 1-3 weeks. Express Post can reduce this time considerably. We are not responsible for Australia Post's failure to deliver on time or at all. Receipts are kept for all mailing to assist if claims need to be made. |
| Q:How much is the Postage and Handling Charge? |
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| A:Postage charges are as per each item description for anywhere in Australia unless otherwise stated. The charges include a small handling charge of $1 - $3 on average per item to cover incidental costs such as packaging materials, time, wages, fees, etc. In some cases to remote locations we lose on postage. Other times we may gain slightly. |
| Q:Do you ship internationally? |
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| A:Some items are marked as available to overseas. If an item is not marked as available to overseas, it does not mean that we won't ship it internationally. It is simply because we are not sure of it's suitability outside Australia. Some electrical items may not be suitable for US or Japan. Please enquire if unsure. Overseas payment by PayPal only. |
| Q:Is this item suitable for my appliance or do you have a part to suit my appliance? |
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| A:We need to know the brand, full model number and a description of the part required to be able to provide accurate information about whether a part is suitable or not.
Note the model number is usually on a label somewhere and is often not the number printed on the front panel.
Also sometimes there are revision letters or numbers after the model. |
| Q:Are electrical or electronic parts able to be returned? |
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| A:Yes but only if unused and if they are supplied in sealed packaging, then they are returned in the same sealed packaging. Parts are not allowed to be purchased for the purposes of diagnosis and then returned if they don't fix the problem.
Occasionally electrical parts will be supplied with tamper seals which if removed prove they have been fitted. |
| Q:How do I pay directly using a credit card? |
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| A:You need to call us on (02) 60562944 during office hours to provide your credit card details. All major credit cards are accepted within Australia only. It is also possible to supply the details by email or ebay messages but if done this way please split it into two emails for security purposes. 8 digits in each & expiry with the first 8 digits. |
| Q:What payment methods are accepted for international orders? |
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| A:We only accept PayPal or PayMate payments for international orders. Both methods offer a level of security for both the buyer and the seller and the fees charged are reasonable. We pay the fees in each case so it does not cost you any extra.
Our payment address for each is allfix@albury.net.au .
PayMate is at http://www.paymate.com & is Aussie. |
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