 |
| Q:What is your return policy? |
|
| A:If this item is not what you ordered, faulty or not as described in the advertisement you may post it back via registered post. We will inspect and determine if this needs to be replaced, a credit issued or a full refund of purchase price as per advertising conditions of refund. |
| Q:Do you combine shipping? |
|
| A:Yes. On most items we do combine shipping. Postage will be the item with highest p/h plus $3.00 for each extra item. For registered post please allow an extra $2.60 |
| Q:When can I expect my order to arrive? |
|
| A:Australian residents: Please allow up to 2 weeks for delivery - usually much quicker!
We try to send all items the same business day as payment clears to our account.
Overseas buyers: Please allow 5-7 working days for EMS trackable shipping. Available at www.auspost.com.au/track . You should be supplied with tracking number once payment clears. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:Please refer to listing. |
| Q:Do you ship internationally? |
|
| A:Yes. On most items we ship internationally. EMS for most items is between $55 - $60. We have to use this trackable service to comply with paypal rules. |
| Q:What are your Banking Details? |
|
| A:We have 2 bank accounts that payments can be made into. Either is fine.
DF Tanis & V Thitaweera
BSB : 063 510
ACC : 1023 2870
Commonwealth Bank of Australia
or
D F Tanis
BSB : 063510
ACC : 10217857
Commonwealth Bank of Australia.
Please leave reference. Item number, postcode or username. |
| Q:Can I pay using money order? |
|
| A:This is only available to Australian residents. We only accept Australia Post money orders. Overseas buyers can only use paypal. |
| Q:Do you accept paypal? |
|
| A:Yes. Australian residents must use the registered mail option when making payment with paypal.
Overseas buyers MUST use paypal. |
| Q:Do you send second chance offers? |
|
| A:Yes. If your bid meets or exceeds our minimum we may send a second chance offer. We reward buyers who just miss out! No guarantees that a second chance offer will be sent though. Regarding our fine 9k solid gold range we rarely send second chance offers as stock is always kept to a minimum. To be guaranteed the item we suggest winning! |
| Q:Are your 9k rings solid gold, genuine gems and real diamonds? |
|
| A:YES. 100% guaranteed! These are the real thing. Just like you would buy at a jewellery store! ALL OUR 9K RINGS CONTAIN SOLID GOLD, GENUINE NATURAL STONES AND DIAMONDS. Our diamond quality H-I color, I1-I2 clarity |
| Q:What happens if I don't like the item? |
|
| A:Some of our items come with a guarantee of satisfaction. If you are not 100% delighted with your purchase you may return for a full refund as per listing conditions of return. Please refer to listing for full details. |
| Q:I have low feedback, why can't I bid? |
|
| A:Many of our items are very valuable. Our advertising costs for these items sometimes exceed $20.00 per listing. To protect this listing we set buyer preferences. You will usually need to have been registered for 30 days or more, have at least 2 feedback and have no unpaid item strikes against your account. |
| Q:What if my question still hasn't been answered? |
|
| A:Please email us. Ensure the item number is included in your email. We try to answer all emails as quickly as possible. Our email address is jensdelightful@yahoo.com |
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