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| Q:What is your return policy? |
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| A:We do not accept returns. However we have done so in the past because the buyers asked us too. We always look at the situation and offer the best customer service. we do what we can in order for you to be satisfied. |
| Q:Do you combine shipping? |
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| A:Shipping is combined on multiple items. |
| Q:When can I expect my order to arrive? |
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| A:We always ship the same day that the item has been paid for or the next day. Anywhere from 3-10 days, depending on where you live. If you need a faster delivery, please contact us and it can be arranged. |
| Q:How much is the Shipping and Handling Charge? |
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| A:Shipping for clothing and shoes is usually $10-$14. For larger items that require special care or packaging the cost varies. |
| Q:Do you ship internationally? |
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| A:We do ship internationally; however, we ask that you contact us before bidding or buying an item so that we can figur out the cist. |
| Q:Are moth holes in St. John Knis repairable? |
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| A:Yes, moth holes can be repaired by professional knit repair companies usually for a small fee. Anybody can fix the hole, but professionals can usually do invisible work. |
| Q:Can St. John Knits be dyed? |
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| A:St. John knits dye very well, especially if there are stains (only to a darker color). They may shrink from 1/2 a size to a size, but they usually turn out very well. |
| Q:Can St. John Knits be made larger? |
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| A:The process called blocking can make St. John Knits larger in size. The maximum result depends on the exact content of the knit. |
| Q:Do knitwear alterations show on garments? |
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| A:If you use a professional knitwear specialist, the knit alterations shouldn't show. Shortening pants, skirts, tops, jackets, sweaters can have the same finishing as original. |
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