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| Q:What forms of payment do you accept? |
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| A:We now accept Visa, Mastercard, AMEX, Bank Transfer, Paypal, Bank Cheques, Money Orders or you can pay at the store. Please phone 07 37112209 for credit card payments. If bank details are not showing correctly, Bank: ANZ, BSB: 014202 ,Account: 487272592, Name: Sheldon Brothers Trust |
| Q:Can I pickup? Do you have a shop? |
|
| A:Yes you can pickup from 5/14 Buttonwood Place Willawong, Brisbane. We are open Tue-Fri 10.00am-5.00pm, Sat 10.00am-4.00pm. Closed Sunday & Monday Phone: 07 37112209. |
| Q:How much is postage? Do you combine postage? |
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| A:Fixed postage Australia wide is quoted in the listing. For multiple items, you pay only the postage cost of the heaviest/largest item (ie the one with the most postage), all other items are included free. Excludes Paint and certain heavy items. |
| Q:When do you post? When can I expect my order to arrive? |
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| A:We ship after your payment has been cleared, usually with 48 hours. After we post the item, we cannot control or guarantee Australia Post delivery times. You can register your purchase for an extra $2.60. |
| Q:Do you ship internationally? |
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| A:We can ship some items internationally. If the listing has no postage cost listed for your country, then we do not ship there. |
| Q:Do you have a certain item or spare part in stock? |
|
| A:We only list items we actually have in stock and available for immediate delivery. If you can't find it in our listings, then we probably don't have it in stock at the moment. |
| Q:Can you order a spare part or item for me? |
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| A:Sorry, due to the time and expense involved in identifying and ordering individual spare parts, we cannot accept orders from eBay or phone customers, we can only order items for local customers who can visit the store. |
| Q:What is your return policy? |
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| A:Items received faulty or the wrong item sent can be returned within 7 days for exchange as long as they are in boxed, resellable condition. |
| Q:I've seen a product you sell cheaper elsewhere, can you beat that price? |
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| A:Sorry we are unable to offer discounts on our products to eBay customers. We operate a real retail store and are registered for GST thus we have overheads many other ebay sellers do not. |
| Q:I can buy the same product from overseas cheaper, why are your prices higher? |
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| A:We source many of our products from the official Australian distributers, as such we are able to provide local service and warranty support on most of our products - something that an overseas seller can not provide. |
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