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Store Policies

Payment.

  • We accept PayPal, Bank Deposit & Payment over the Phone.
  • PayPal is the leading online payment system and owned by eBay, through PayPal you can pay with your credit card or from your bank account.
  • Phone payments are accepted providing the courier is shown the Credit Card used & your Drivers Licence upon delivery. Please call us on 0488 425 919
  • Payment via Bank Deposit is welcomed, Please make sure you use the Item Number or Your Ebay Username so we know it is your payment.
  • Please remember that bank deposits take between 1 -3 days to arrive in our account.

Warranty Returns & Tax Invoices.

  • We always go out of our way to service our Customers.
  • You will be emailed your receipt/ tax invoice which you can save or print.
  • If there is any problems with an item you have purchased please call us or email us immediately: australiandirect@gmail.com or phone 0488 425 919
  • We have and are happy to send any parts to Caravan Parks, Roadhouses etc to keep you on the move.
  • Returned Items must be in as new condition and unless the item is faulty the buyer pays for the return shipping.


Shipping

  • We can only ship larger items to a Home or Business Address only small items will go to a post office box.
  • It is of the utmost importance that we are provided with a contact telephone number for delivery purposes.
  • Items are sent via a variety of methods depending on location, weight & size.
  • Items are sent via Australia Post, TNT, StarTrak Express or for Regional Australia a suitable contractor.
  • Items normally arrive within 3-5 business days but please be reasonable with your expectations. If you need items during holiday periods please understand that shipping delays can occur due to circumstances beyond our control.
  • Please call us if you have any special needs.
  • If you live in a Rural Area, W.A or Tasmania as delays can occur due to a variety of factors out of our control please try to understand this.
  • Many items are sent Manufacturer direct so if you order two different items often they will arrive in separate shipments.
  • Please feel free to call us if you have any questions on 0488 425 919 we are more than happy to help.
  • Items are not for pickup except for special cases please call us if you have an inquiry on
    0488 425 919
 
Contact Australian Direct
(08) 8121 5794 Adelaide Australia
(02) 8005 6594 New South Wales Australia
(07) 3040 1127 Queensland Australia
ebay@australiandirect.com.au
klaeton@hotmail.com
klaeton
 
 
 
 
 
 
 
 
 

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