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Payment must be received within 7 days of the auction/listing end by one of the methods noted below, unless otherwise arranged with The Seller. Please include your eBay ID with payment wherever possible, as using the item number can make it difficult to track your payment where there are multiple buyers of the same item. If there are any problems with payment timing please contact us ASAP, as we are flexible and happy to accommodate, but can only do so if you let us know.
Australian Buyers: We accept Bank Deposit/Transfers to our Commonwealth Bank account (preferred method) or Australian Money Orders; we are unable to accept cash or cheques.
International Buyers: PayPal is the only form of payment accepted from international buyers; due to the high transaction fees, we cannot accept international money orders or bank transfers.
Personal pickup/collection of items is not available. Winning Buyer is to cover all prescribed S&H costs which may include a combination of actual postage fees, bubble mailers/packaging and handling costs. All items are packed with care, however The Seller will not be held accountable for any damages/loss incurred during transit.
Australian Buyers: Items are usually posted out 2 - 3 times a week, sometimes more. If you urgently need an item by a particular date, please contact us before bidding/purchasing to ensure that we will be able to ship out your item in time. All postage prices quoted are for regular mail; express and/or registered post are available on request, but will be additional.
International Buyers: International shipping is available to USA, Canada, New Zealand and the UK. All international parcels are shipped via Airmail, which is unfortunately quite expensive; please contact us for a shipping quote before bidding/purchasing. Airmail delivery time is quoted by Australia Post at 3 - 10 business days (approximately 1 - 2 weeks), however due to work and other commitments, we are usually only able to ship international parcels out once a week. Therefore, international purchases can take up to 3 weeks or more to be received from the time payment is confirmed. If this period is considered too long, please do not bid on/purchase our items, to avoid any hassle or disappointment.
Combined Postage: Combined postage discounts are always offered where possible, within a reasonable period. To receive a combined postage discount, all items must be invoiced and paid for together. Please wait until you have finished shopping before completing checkout and then request a combined invoice from us, as eBay automatically charges full postage price on all items purchased.
Customer Service is of great importance to use at **Beautylicious** and we always try to respond to any queries or questions you may have promptly, usually within 24 - 48 hours. However, please be aware that questions posted within the final 24-48 hours of a listing ending may not receive a response before the item ends.
Although we always work hard to try and resolve any issues where possible, ultimately Non-Paying Bidders will be reported to eBay and receive negative feedback. If you have any problems with your purchase once received, please contact us and let us know before leaving feedback, so we can endeavour to fix the issue and settle any concerns you may have. We are eager and more than happy to help, but can only do so if you let us know. Any neutral or negative feedback received without reason or without any prior contact will receive the same in response.
All items are described accurately to the best of our ability, however please ask any questions or queries you may have before placing a bid or purchasing. All items are sold 'as is' and all sales are final; due to hygiene issues and the nature of the items sold (cosmetics and beauty), we are unable to offer exchange or refund on our products.
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