Pricing & Delivery

Because prices, product descriptions and availability can change quickly, Billy Hyde Music does not warrant the accuracy or completeness of the information provided on the Site. Billy Hyde Music will not be responsible for any typographical errors or errors in illustrations, pictures or descriptions. Delivery prices valid for Australia only.

All prices are subject to change without notice. All prices include GST. Please allow up to 2 weeks for delivery. Where possible items will be shipped from one location. Some items may not arrive simultaneously.

Whilst we accept orders 24 hours a day, 365 days a year, orders will be processed during normal trading hours - Monday to Friday, 9am-5.30pm EST.

For delivery policy refer to Freight details below.

For general payment options and enquiries please call our Mail Order service on 1300 885 496 or email us at info@billyhydemusic.com.au.

Payment Terms

The only payment method available for Internet orders at this time is credit card.

We accept Paypal, VISA, MasterCard, Bank Card, Money Order, Bank Cheque or Direct Deposit. Please select your preferred payment option when placing an order.

Additional processing time is required for the following payments: Money Order, Direct Deposit and Bank Cheque.

Cash is not a payment option that we accept.

All goods will be shipped when full payement is received and cleared.

Limited Warranty

All new products are sold with the Australian supplier's limited warranty. The full text of any such warranty is available, free of charge, upon written request addressed to:

Billy Hyde Music
PO Box 650
Ferntree Gully Vic 3156

Return Policy

If you are not completely satisfied with any product, return it for a full refund of the product purchase price (less any freight charge), full credit (less any freight charge), or exchange of your choice, within ten (10) days from the shipping date.

Billy Hyde Music only accepts returns made within the first ten (10) days of shipment. Should you find it necessary to return any merchandise, it must be shipped within this ten (10) day guarantee period. Please call 1300 885 496 for return instructions.

All returned goods must be in original condition (as sold), all returned goods must include a Return Authorisation Number, be in the original packaging complete with the warranty card and owner's manual, and show no signs of wear or abuse; Returns originally paid for by credit card are issued a credit for the purchase price value only, excluding shipping and handling.

Refunds are only given under the following circumstances;

• have a fault that the customer could not have known about at the time of purchase
• do not do the job the customer was led to believe they would
• do not match a sample they were shown
• aren't as they were described

A refund will not be given for the following reasons;

• no proof of purchase is offered
• the customer simply changes their mind
• the customer bought them for someone else who doesn't want them
• the goods have been damaged after the purchase

A refund is paid on the sale value of the goods only and does not include any delivery, insurance or handling charges (if applicable). Please call us if you need any further information or clarification.

Freight

Freight is calculated on size of the order and the remoteness of the recipients location. Shipping costs will be displayed at the checkout before purchase is confirmed. The delivery cost of larger items will be advised by a web sales consultant as soon as we receive your order.

If you wish to discuss freight please contact 1300 885 496. New Zealand customers please email us for a delivery quote. Sorry, but no other overseas orders taken due to security reasons.

Someone must be present at the designated shipping address during normal business hours (Mon – Fri, 9am to 5pm) to sign for deliveries. Extra charges will be incurred for repeated drop off attempts.