Shop Policy
Customer Service:
Customer Service can be reached at bling_bling_trading@hotmail.com. We will try to reply to all enquiries in 28 hours. However, in some circumstances (e.g. Sunday's or Public Holidays) it may take longer then that.
In case you haven’t heard from us within 1 – 3 business days please resend your enquires through the ebay system, as emails do sometimes get lost.
Postage & Handling:
· Postage & handling within Australia is stated within the item description. International customers please see the postage calculator.
· Postage & handling depends on the item type, size & weight, and the destination.
· Combining over 10 days is most welcome - please wait for us to send you an accurate invoice.We only add AU$1.00 to orders for packaging no matter the number of items or weight.
Payment Methods:
1. PayPal
Australian and International buyers are welcome to make payment using PayPal. All payments through PayPal should be addressed to: bling_bling_trading@hotmail.com
2. Direct Deposit
Australian customers only.
Place your deposit into our bank account as follows:
Account Name: Frogs Hollow Enterprises
Bank: ANZ
BSB No: 014720
Account No: 108585135
Please make sure you supply you Ebay user ID in the message section of the direct deposit of your bank so that we know who has deposited their purchase money.
3. Money Order or Bank Cheque
Australian customers only.
· Please make the money order or bank cheque payable to Peter Wickes or Frogs Hollow.
· Include the exact amount only.
· Clearly mark the back of the money order or bank cheque with your ebay user ID.
Please send the money order or bank cheque to our postal address:
Bling Bling Trading
19 Morden St.
Birkale
Queensland 4159
Australia
4. Eastern European countries and Italy must pay postal insurance. Sorry, we do not sell to South America, Africa, The Middle East or Asia.
Returns Policy:
· We do our utmost to provide customer satisfaction - refunds & returns on items are accepted. If there is any problem whatsoever with your order please contact us and help us solve the problem before leaving feedback.
Feedback:
Positive feedback will always be left after posting.
Please email us and give us a chance to rectify any problem before leaving feedback for us.
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