Table of Contents

1. Do you combine shipping?
2. How shipping discount is calculated if I buy more than one item?
3. What is your return policy?
4. How long will it take for my item to reach me?
5. What about the quality of your product?
6. How long will it take for my item to reach me?
7. I wrote several mails to you, but never get any reply mail, why?
8. Why the colour of my purchase I received is different from the item in the listing picture?

Do you combine shipping?

To receive the below discounts you MUST use the CHECKOUT button when you are COMPLETELY DONE SHOPPING! DO NOT CLICK TO CHECKOUT IF YOU ARE STILL SHOPPING. WE ALLOW 7 DAYS TO COMBINE. Discount will not be given to those who fail to follow this checkout procedure.

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How shipping discount is calculated if I buy more than one item?

Postage is stated in the individual ad. If you won more than one of our auction, combine postage is:

$3.00 for each additional item within Australia.

$5.00 for each additional item worldwide.

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What is your return policy?

You must contact us within 2 DAYS and we must receive the item within 7 DAYS of the date you receive item for a refund less 20% restocking fee. Shipping and resizing are non refundable. Returned item must be in original condition, not worn or altered and should be returned with all original documents. Shipping/ Insurance & resizing fees are non refundable. Your refund will be processed when your returned items are received. Return shipping charges will be the buyer's responsibility.

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How long will it take for my item to reach me?

We post your items in 1 - 2 business days after we receive your payment. Under normal conditions, shipping would take 5-7 business days, starting from shipping confirmation, please note shipping time could be prolonged significantly for some remote areas. For International buyers;  because our items are shipped internationally, please allow more delivery time than your usual domestic delivery time.

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What about the quality of your product?

All of our product are high quality. Our Low prices is no way reflects the quality of our product. Our aim is to bring great quality affordable product to the Australian market.

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How do I ship items to a different address?

Please email us for the address you want us to ship, before you pay. Please do not assume that we will send the item to your new address, unless you receive a confirmation from us saying so.

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I wrote several mails to you, but never get any reply mail, why?

We answer all incoming emails. If you do not receive our reply 48 hours after you send your email, please check if you have send your original message to the correct email address.

There are two other possibilities that you do not receive our reply:

1. your email did not arrive us.

2. our reply did not reach you.

In either case, please try to contact us via ebay message system, and we will contact you in the same way if we find such error.

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Why the colour of my purchase I received is different from the item in the listing picture?

All our listing pictures are real items, but the picture colour may still be different from item you receive due to lighting or computer screen settings.

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