Shipping Policy
Placing Orders
Checkout & Payments
Return Policy
Feedback Policy
Products
Shipping Policy
What is the shipping & handling charge?
• There is no Handling fee. Shipping rate is based on item type: Please see our price table at each listing for accurate Information. each additional item shipping- Free. You are only being charged once, for the shipping fee of the largest item. Each additional item will be absolutely free of charge
• Each additional item shipping- Free: Only at Italiano Casa DiModa, we offer free shipping for each additional item. You are only being charged once, for the shipping fee of the largest item. Each additional item will be absolutely free of charge.
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Do you ship worldwide?
We believe that no matter where you are located, you deserve to enjoy unique Italian fashion. Every costumer of Italiano Casa DiModa is offered our worldwide flat rate shipping - everywhere, anytime. Due to our extensive worldwide operation, including multi-service agreement with EMS®, UPS®,USPS®, Canda Post® etc , you can enjoy a low rate shipping fee.
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Do I have to pay taxes/ VAT?
Generally, when ordering up total sum of £500 there is no tax or duties that are required from the costumer. However, please note that custom duty/taxes are the customer's sole responsibility tough we will make any effort to facilitate the process.
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When will my order be recieved?
Every item, whether within the U.K & Europe or internationally, will be shipped immediately after handling and packaging. Once the payment has been submitted - the item will be delivered in accordance to the shipping method you've selected.
• Parcel Post shipment- up to 14 business days.
• Express Mail (Royal Mail/EMS)- up to 5 business days.
• UPS Express- Usually Next Day Service
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How can I track my order?
In case that the package did not arrive within 5 business days from submitting your order, please contact us and you will receive a tracking number for your item, or will be notified about the current shipment status. (please allow 14 business days for items that were shipped via regular postal service.
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Placing Orders
How do I find a certain item?
Simply browse through the categories, or you can search for the specific item you are looking for in the search box located at the top left corner of each page.
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How do I get discounts on my purchase?
Italiano Casa DiModa offers a great variety of sales and special offers. By signing in to our Gold Card Membership you can keep track of our promotions which are updated on a monthly basis.
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Checkout & Payments
What type of payment do you accept?
We accept PayPal and all major credit cards: MasterCard, Visa, and American Express. Every item within the U.K, U.S or international destination will be delivered immediately once the payment has been submitted. The item will be shipped within 24 hours.
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Is it safe to use my credit card?
We use SSL technology - the most secure and safe method for online commerce. Shopping with Italiano Casa DiModa is highly secure due to our double verifying system. All information is confidential and encrypted.
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Is my personal information kept private?
We guarantee that the information you choose to share with us remains personal and confidential. We will not share, rent, or sell any of your personal information.
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Return Policy
What is your return policy?
Although our customers are satisfied with our superior quality fashion products, we believe that whoever values quality, should experience risk-free online shopping. If you are not completely satisfied with your purchase, simply contact us to get the instructions for returning the item. Item must be returned within 45 days, in its original, unused condition. Shipping charge is non-refundable. A restocking fee of 10% may be applied upon refunds.
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Can I exchange an item?
You can exchange an item within 45 days from the date your order was delivered. The shipping of your new item will take place once the original product is received.
Before sending back an Item, please contact us in order to coordinate your return/ exchange.
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When and how can I expect my refund?
Once we receive your item, you can expect a refund within 2-3 business days. Credit will be applied to the form of payment used for the original purchase.
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Feedback Policy
What is you Feedback Policy?
Customer Satisfaction is our Top Priority. Our feedback is important to us just as your feedback is to you. Therefore we are always glad to give positive feedback to our valued customers. If you wish to receive a positive feedback from Italiano Casa DiModa simply leave us a positive feedback once you are completely satisfied with your purchase and our friendly and courteous staff will immediately reciprocate the favor by leaving a positive feedback in your account.
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What should I do if I’m not satisfied with my item?
If you are at all unsatisfied with your transaction please make us aware right away so that we can give the matter all the attention it deserves and solve any problems or questions to your complete satisfaction. CLICK HERE to contact our customer service.
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Products
What is the quality of Italiano Casa DiModa?
All of our merchandise is 100% authentic, brand new, and first quality.
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Why Italiano Casa DiModa?
Because of the Quality.
Because of the Fashion.
Because of the Pricing.
Because of the Flat Rate.
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