Contacted requested within 3 days, full payment required within 7 days of purchase. Please ask all questions prior to bidding, as sorry, there are no returns. Item sent via uninsured Australia Post. Insured options available at buyers request and cost. Item generally mailed within 2 business days of receiving full cleared payment. Items packed to the best of our ability, however we are not responsible should your uninsured item become lost or damaged during shipping.