Pandora only recommend the use of polishing cloths specially designed for Jewellery.  Should further cleaning be required the jewellery may be placed in warm water with a mild dishwashing detergent and gently scrubbed with a soft toothbrush.  Rinse thoroughly with water and polish with a jewellery cloth. NEVER USE LIQUID SILVER POLISH, SILVER PLATES OR ANY OTHER CHEMICALS.

OXIDISED JEWELLERY is meant to fade to an antique look as it is worn.  How quickly the oxidation disappears, depends on how the jewellery is treated.  Things which can cause the oxidation to fade include sweat (if you wear jewellery while engaging in sport), chlorine, perfumes, medicine that is excreted through the skin, cleaning agents and polish.  Oxidation that fades is considered normal wear.

EXPANSION OF BRACELETS - Pandora bracelets will expand slightly over time.  The increase in length will vary depending on how many beads are on the bracelet/s.  Fixed clip beads are recommended to minimise stretching.  They should be used to evenly distribute your Pandora beads around the bracelet and thus reduce stress caused by too many beads hanging on one particular section of the bracelet.

PANDORA CLASP BRACELETS - When closing your Pandora clasp NEVER USE FORCE.  Ensure the bracelet is sitting correctly in the bed of the clasp. Never use tools to open the clasp (with the exception of the Pandora clasp opener).

THREADING YOUR PANDORA BEADS - Pandora beads should be gently threaded on the bracelet.  Should a bead get stuck on the thread, retun it for repair - do not force the beads off, or cut the chain.  

PANDORA WOOD BEADS are made from resilient timbers and are protected by layers of lacquer which enhance the durability of this natural product. A natural product is delicate and wood beads should be handled with care. No contact with chemicals, perfume, creams, soaps or silver polish as this will strip or discolour the protective lacquer.  Wood will withstand occasional contact with water, but no immersion or contact with pool/spa chemicals. Do not wear your wood beads during an activity that could be abbrasive on the surface.  To clean, use a polishing cloth on the silver part only (not the timber). The warranty on Pandora wood beads is for 30 days after purchase.

PANDORA MURANO GLASS BEADS - These beads are glass and should be treated with care to avoid chips or cracks.

PANDORA BEADS WITH PEARLS - These beads should never be worn in water containing detergents or chemicals.  Special care should be taken with pearls as any product containing a high alkaline content such as hair spray, perfumes and soaps can damage the pearl.

LEATHER ITEMS - Care should be taken with leather strings. Leather is a natural material and will soften over time especially where folded or knotted. Leather care products can be used to improve the longevity of leather.  Care should be taken to ensure that any leather care product used is entirely absorbed prior to wearing your jewellery.

INSURANCE - As your jewellery is an investment, insurance is recommended. Safety chains are also recommended as an additional safeguard against accidental loss.

Pandora recommends that only PANDORA beads are used on a PANDORA  bracelet.  Your Pandora warranty will be considered null and void should any other beads or similar products from copy brands be placed on the Pandora bracelet.