What payment methods you do accept?
Direct bank deposit and PayPal, enabling you to pay securely with most credit cards or through online banking or bank teller.

When will my item be posted?
We post on Tuesday and Thursday of every week, excluding public holidays. 

Do you combine postage?
Yes we do, once you finish purchasing an invoice will be sent with the correct postage price. Wait till you receive this invoice to ensure you only pay the necessary amount.

Can I get a postage quote before I bid or buy?
Certainly, contact us for a quote using the link on the item page. 

Do you ship overseas?
Yes we do, prices for under 500g are usually given. Prices for larger volumes vary and we ask that you contact us for an accurate quote. If we cannot ship an item overseas this usually means we consider the cost to be prohibitive and we have marked it as no international postage. Nothing is set in stone and we are happy to give you a quote.

What postal services do you use?
Australia Post provides a fast and reliable service both nationally and overseas. Product choices range from large letters and regular parcels for Australia and international, or express (Australia only) services for under AU $50, to registered, express platinum, registered international and express courier international for items needing insurance. Insurance costs will be included in the postage price.

Do you charge for packaging and handling and how much?
Packaging costs are kept to a minimum by using recycled materials and buying bulk quantities. We use good strong boxes to ensure that risk of damage is minimal. P & H prices for domestic are approximately $2.60 per parcel.

How soon can I expect to receive my parcel?
In Australia the recommended time for delivery is 1-6 business days and 1-3 days for express. During busy times delivery can take longer, up to 10 days.
Overseas can take 1-3 weeks. Delivery time will also depend on your proximity to the mail distribution centres.

My parcel hasn't arrived within the recommend time?
Australian interstate parcels can take up to 10 business days. If the parcel was sent by Express or Registered post we can give you a tracking number to confirm where it was last scanned. To do this the number to call is 13 13 18 or go to their website and enter the tracking number into the appropriate box on this page http://auspost.com.au/track. Overseas deliveries in some extreme cases, and particularly around December, may take up to 3-4 weeks. Parcels sent by Registered, Registered International, Express Post International and Express Courier International have tracking numbers and these can be tracked online at http://auspost.com.au/track

Are  the goods available at the time of purchase?
All of our stock is kept on our premises and available to send as soon as payment clears.

Do you have a money back guarantee?
Yes we do, if you are not happy with your purchase we will refund your money when the item is returned to us, no questions asked. Please read our terms and conditions for more about this.

When will I receive a respone to my email?
Our office hours are Monday to Friday 9am to 5pm Perth, Western Australia time (GMT +8). During these times we will return your email quickly, unless unavoidably out of the office. If this happens you will usually receive a response by the end of the day or early next day at the latest.