FAQ

> General Inquiries

Q: Do you stock these? How about in this size or this colour?

A: With a rapidly expanding product range and access to a wide variety of manufacturers and suppliers, we aim to provide the best product range available at the best prices. Items that are In Stock are listed in our listings and in our store.

If its not there, generally its not available but that doesn't mean we can't help you out. Shoot an email through, we might have a few items of old stock or have a box arriving. We are also happy to recommend alternate retailers and vendors.

Q: Help! Help! I've got a shoot on Saturday and I need the item by then!

A: No problems, we understand the deadlines photographers work under (you're dealing with photographers too, not a warehouse in Hong Kong). If you have urgent requirements, let us know and we can recommend processes to ensure the item is with you before you need it. Try emailing us directly at sales@fotogendirect.com.au

Generally, if payment is made with either PayPal or from a Commonwealth Bank Account, items can be sent the same day via Express Post / Toll Priority and arrive to you the next morning.

Q: "We need to talk..."

A: "Please don't say its over..."

Send an email through with your phone number and we can give you a call to answer any questions. We don't like breaking up with customers though.

> Freight & Payment

Q: I have a question about delivery times, combined freight or pickup.

A: Please have a look at our new Freight page designed to answer all your questions about the freight service we offer.

Q: What is your preferred method of payment?

A: We recommend Bank Deposit to all customers. Deposits can be made via EFT (Electronic Funds Transfer) or over the counter at any Commonwealth Bank branch. Bank details for our Commonwealth Bank account are displayed at checkout.

Q: Do you accept Cheque? What about a Money Order? Do you do COD?

A: Money Orders are preferred, they offer faster clearance and ultimately faster receipt of your item. We are unable to offer COD.

Q: I'm purchasing this for my business, can I get a receipt?

A: Receipts are printed as part of the despatch process (they act as our packing list) - if for some reason you haven't received one, please don't hesitate to contact us to arrange another one to be emailed out to you.