Customer Service

We are here to ensure your satisfaction - but sometimes things go wrong!

Please remember that:

We make mistakes
You make mistakes
eBay and PayPal make mistakes
Banks make mistakes and
Postal services make mistakes
Internet and email services sometimes fail and
SPAM and Junk Mail filters sometimes delete genuine emails and
none of these things have been done deliberately to harm you in any way!

Goodly Bits operates under a strict Code of ethics and
You may rest assured that:

• If we made a mistake, we will fix it at no cost to you.

• If you or any other third party made a mistake,
  we will help you to fix it whilst minimising any cost to you.

•  We will promptly and courteously deal with any polite and reasonable requests.

If something does happen to go wrong with your order, it could be for any number of reasons and we would kindly ask you to first check these common problems.

You may also rest assured that:
We will not under any circumstances deal with any persons who are rude, threatening or abusive.
We will not under any circumstances deal with any persons who use foul, vulgar or offensive language.
 We do not treat our valued customers in this fashion and the advent of a problem in no way entitles customers to treat us in such a fashion. We are here to help - not be abused, threatened or cajoled.

For kind, honest, friendly assistance with any problems, please contact us with

• Your full and real name

• Your eBay user ID

• Your real, working email address.

• The eBay Item Number and Listing title of concern

• Your Postal address

• A brief description of the problem

Please treat people with the dignity and respect that they deserve.

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