Heirloom Charms Store Policies

Your complete satisfaction is our primary concern at HeirloomCharms. If you have questions or concerns at any time, please send us a message via ebay's Ask Seller a Question feature. We will reply as soon as possible (usually within 24 hours).

Or, call us toll-free at 1-800-772-0293. Our office hours are Monday - Friday from 10am to 4 pm. You are welome to leave a message if you call at other times.  

The Heirloom Charms Advantage

• We guarantee you will be pleased with your HeirloomCharms purchases. If you are dissatisfied with an item for any reason, you can either exchange it or get a money back refund.
• Free Shipping for orders over $50 and reasonable combined shipping for all other orders.
• Fast and secure packaging and shipping. All iems ship in a jewelry gift box inside a padded envelope.
• Free sterling silver Split Ring with each charm purchase.
• Friendly and responsive service in a timely fashion.

Shipping

FREE SHIPPING for combined orders over $50 purchased with a single payment. Just use our secure and easy CheckOut after all shopping is complete to receive shipping discounts.

Your unpaid items can be combined within 7 days of the first win or Buy It Now. You must make a single payment to receive combined shipping. Items paid for separately will be shipped separately and separate shipping charges will apply to each item.

Total purchases of less than $50 ship for one low price! We combine shipping!

• Combined DOMESTIC Shipping and Handling via First Class Mail for $2.25 or via Priority Mail for $6.00. Delivery confirmation is included and insurance is available for an additional $1.00 per $100 of merchandise.
• Combined INTERNATIONAL Shipping and Handling via First Class Mail International for $3.50 or via Global Priority Mail for $12.00. Insurance is required at a cost of $1.00 per $100 worth of merchandise. International Buyers Please Note: We appreciate your purchases! Thank you for understanding that all import and customs taxes, duties, tariffs and fees are the responsibility of the buyer. Please Note: We regret that we are unable to ship jewelry to Italy.

CheckOut and Applying Shipping Discounts

In order to provide the fastest and most accurate processing of your order, you must use our secure and easy CheckOut provided by ChannelAdvisor, a trusted certified ebay developer. All items will be combined in a single invoice for you.

CheckOut

• When your shopping is complete, click the Pay Now button at the top of the listing to immediately proceed with our simple and secure checkout process. Please note that the Pay Now button is ONLY available after winning an auction or completing a Buy It Now purchase.
• The Pay Now button should not be used if you plan to make further purchases or have bids on auctions that have not yet ended.
• If you wish to continue shopping and do not choose to CheckOut immediately, you will be notified by eBay via e-mail that you are the winning bidder. And we will automatically send you an e-mail within three hours of the auction closing. Our message will contain a link to our simple and secure checkout system, where you will be able to quickly and conveniently pay for your purchase. Again, if you are still shopping, please do not CheckOut until you have purchased your last item.

How to Get a Shipping Discount

• We are happy to combine items to save you on shipping! Just make sure that you checkout after your final purchase.
• You may shop heirloomcharms auctions or the Heirloom Charms Store for 7 days from the end of the first purchase to add additional items to your order.
• Make sure all of your auctions have ended prior to checking out. Then when you enter our CheckOut, all of your purchases will be consolidated into one checkout!
• Shipping discounts apply ONLY if a single payment is made for all items purchased. Individual payments will result in individual shipping charges and separate packages.

Payment

U.S. BUYERS: We accept the following forms of payment from U.S. buyers:

• Paypal (including credit card payments and e-checks)
• Visa, Mastercard, and American Express
• Money Orders
• Personal Checks drawn on U.S. banks (please allow 7 days to clear before your order is shipped)

INTERNATIONAL BUYERS: We accept the following form of payment from buyers outside the U.S.:

Please Note: We regret that we are unable to ship jewelry to Italy.

• Paypal (including credit card payments and e-checks)

If you wish to return an item, please contact us immediately so that we can provide a Return Authorization Number or arrange an exchange. Returns must be received within 7 days of receipt in the exact same condition as you received them, in original packaging. Upon receipt of the item, we will refund the purchase price. We are sorry, but shipping charges are not refundable. In the event of an exchange, the new item will ship to you free of charge. We regret that returns can not be accepted without a Return Authorization Number.

Feedback

Your satisfaction is our top priority. If you have any concerns about your purchase, please contact us so that we can take care of you. All feedback is reciprocated as soon as it is received.