Returns Policy We do not sell grey market or refurbished goods, therefore all our items carry at least an
1 year Australian or global warranty unless described otherwise.
If the item received is damaged, DOA (dead on arrival) or not as described
on our listing it can be returned (we will cover shipping cost back) within
7 days and we will replace it with a new one. In the event that a suitable
replacement is not available, a full refund (including shipping) will be issued in the
form of original payment or company check.
Non DOA items will be only accepted under exceptional circumstances. We do not offer change
of mind returns or refunds. Any item accepted for return must be done so within 7 days
(at buyer's expense). They must be unopened in their original undamaged/unmarked packaging,
and will incur a restocking fee of 30% + the sellers cost of shipping to the buyer.
All software, limited edition goods and games are strictly NO refund.
All Storage Media will not be returnable once it has been opened.
Due to health regulations, opened/used headphones cannot be returned if you change
your mind.
We are not responsible for any losses in the mail while returning returned merchandise
(it is recommended that buyer use register post or courier for return).
Merchandise should be properly packed and insured with the courier for the full amount
of purchase.
Any returned items that have any sign of abuse or intentional damage will be refused
and returned to sender at sender's cost.
Warranty on all equipment will be the manufacturers warranty and at the manufacturers
discretion.
All costs incurred in returning the product to us for repair, replacement or credit are your
responsibility unless the item was a DOA (dead on arrival).
If you receive a product that appears to have been "Damaged in Transit" - that is,
damaged in transit from us to you - you should refuse to accept delivery of the product
and direct the courier to "Return goods to sender" and notify us immediately.
Thank you for taking the time to read these terms. We hope to bring the best service and
products to you and all our customers. Your feedback is very important to us so please
support us and leave positive feedbacks.
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