 |
| Q:Is this item brand new or used? |
|
| A:The products we are selling are used products, however all items of a working nature, have been tested by our
technitions and are in fully working order, unless otherwise stated in the listing description. |
| Q:What if I want some more information about the product you are selling, before I purchase? |
|
| A:If you have any questions about a product please e-mail us through the eBay system or via our Contact Us page and one of our friendly staff will try to answer any questions you may have. |
| Q:When will i receive my order? |
|
| A:Your order will be dispatched within two working days of the purchase date. |
| Q:What if I need my order urgently? |
|
| A:You have the option of selecting our Next Day Service when making an order. |
| Q:How will my order be delivered? |
|
| A:We deliver worldwide using Royal Mail 1st Class delivery service on all of our products. |
| Q:What happens after I have returned my order? |
|
| A:Once we recive the item back it will be tested (if applicable) to establish if there is a fault with the item.
First and foremost we always try to replace your order where possible. If in the unfortunate event this is not
possible, you will be refunded. |
| Q:How does the 14 day returns procedure work? |
|
| A:Firstly please contact us immediately if you have any issues with your order. We must receive the item back to our
Returns Department within 14 days of you receiving your order. |
| Q:I live outside of the European Union, how will this affect my delivery? |
|
| A:For any orders that are delivered outside the European Union, some delays may be incurred as items go through your
countries customs and excise, unfortunately any delays are outside of our control. |
| Q:Can I have my order delivered to an address that is different to my registered Paypal address? |
|
| A:In the interest of security to yourselves and us, unfortunately we can only deliver to your registered Paypal
address. |
| Q:What kind of warranty do you offer? |
|
| A:We offer a 14 day returns policy on all of our products. |
| Q:What happens if I have a problem with my order? |
|
| A:If you find you have a problem with your order please e-mail us immediately through the eBay system or via our Contact Us page and one of our friendly staff will try to solve any issue you may have. |
| Q:What happens if my order arrives faulty? |
|
| A:In the unlikely event that your order arrives faulty/damaged, please e-mail us immediately throuh the eBay system or via our Contact Us page and an RMA form will be sent to you for confirmation for you to return the item. |
| Q:How much will delivery cost? |
|
| A:Our Delivery service in the UK is free. For any items being delivered overseas, our delivery charges are calculated
by weight/dimension in relation to where you live in the world. You can find the postage price in the postage
section of the site. |
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