PLEASE NOTE: FOR DETAILS REGARDING THE WARRANTY PERIOD ON THIS ITEM, PLEASE VIEW THE ITEM DESCRIPTION.
LIFESPAN LIMITED WARRANTY
LIFESPAN products and component parts are warranted to be free from defects in material and workmanship.
LIMITIED WARRANTY
LIFESPAN products and components are warranted against failure or defect arising from normal use for 12 months from the date of purchase. Cables are excluded from this warranty; shipping and labour charges are not included in this warranty.
LIFESPAN will replace or repair at their discretion any frame found to be defective in materials or workmanship.
EXCLUSIONS
The warranty, or implied warranty, does not cover normal wear and tear and all warranties are void if the product is used for other than normal activities. Repairs or replacements required where there is evidence that such conditions have contributed to a component failure; will not be covered by the warranty. Other exclusions are; Damage affected by outer force, Intervention by unauthorized parties, Incorrect handling of the product, Non-compliance of the operating instructions and Commercial Use.
NOTICE
This warranty does not cover any personal injuries, damage to or failure of the product or any other losses due to accident, misuse, neglect, abuse, normal wear, improper assembly or improper maintenance. Claims under this warranty should be made to your authorized LIFESPAN dealer with dated proof of purchase and said dealer will determine if the component(s) is defective. Any defective part will be replaced free of charge. Installation labour is not included in this warranty. This warranty is extended to the original owner only and does not cover any defect, malfunction or failure which does not conform to the limited warranty aforesaid.
PLEASE NOTE: YOUR WARRANTY IS ONLY VALID IF YOU CAN PROVE YOU ARE THE ORIGINAL PURCHASER ON THIS ITEM (i.e. A copy of the receipt, invoice, delivery date or internet confirmation).
DEFINITION OF LIFESPAN LIFETIME MOTOR WARRANTY POLICY (WERE APPLICABLE) EFFECTIVE 21ST SEPTEMBER, 2007
General Terms:
Warranty commences date of sale.
Proof of purchase is required for any warranty claim.
All claims require the item returned to the place of purchase.
Repair, replacement and adjustment are not available for defects, faults or failures due to:
- Ordinary wear and tear; user negligence, misuse or abuse, accident, fire, or
- Malicious damage by a third person; alterations or modifications by a non authorized service technician
- Failure to service the equipment in accordance with the user manual’s Specifications and recommendations.
- Rusting of equipment
All equipment is warranted for domestic use only.
Chargeable Items:
Labor cost outside of warranty period will be charged.
Parts outside of warranty period or conditions will be charged accordingly and will incur freight cost.
Products from Lifespan that are used in a rental or hire situation will not qualify
for normal warranty conditions. (Products in a rental or hire environment will receive normal parts conditions but not labour)
Warranty Types:
On-site warranty. Call outs are not included in Lifespan’s warranty policy. For all call outs, a fee will apply plus labor charge. Please note that in some areas, call outs are not available.
Return to base warranty is also available for all products and will be charged when outside the warranty period.
Policy of Lifespan Lifetime Warranty
Proof of Purchase
The customer needs to provide proof of purchase before any warranty work or parts will be provided. An official invoice from Lifespan is the only means by which proof of purchase can be accepted. This invoice should at all times state the serial number of the product if available at the time of purchase.
Definition of Warranty
The warranty shall guarantee that all components are free from defects or faulty manufacture for a period stated pertaining to a particular brand. All faulty components shall be replaced or supplied free of charge as set out in this policy. All warranties in this policy apply to home use only. These warranties do not apply to products used in any commercial use. Warranty does not cover normal wear & tear. Life time of a motor is considered to be 5 years unless otherwise stated specifically.
Freight Costs
The cost of freighting the replacement part under warranty, or component to the customer will incur standard transport fees. The cost of freighting products or parts to Lifespan shall be at the expense of the customer, unless within DOA period
Metropolitan Area:
Defined as no more than 30km from GPO
Serial Numbers’s
Serial numbers must be recorded on the invoice for warranty to be valid.
Returned Goods
The unauthorized return of parts or product shall be at the expense of the customer. Lifespan will not be liable for the freight or return of the product
DoA (Dead on Arrival)
“DoA” applies to products which have a major fault within 14 days of customer purchase. These products may be repaired or replaced at the discretion of Lifespan.
Turnaround Times
It is the intention of Lifespan to respond to all repairs within 96 hours of unit inspection, dependant on parts availability and lead times for “Return to Base” products In the event Lifespan can not access parts for a service request,
1 year parts.
Lifetime on Drive Motor
Lifespan Warranty Policy, Effective 21st September, 2007
WARRANTY REGISTRATION
Please visit the following link to complete the product warranty form online. Please visit http://www.lifespanfitness.com.au/modules/liaise/index.php?form_id=1
REFUNDS POLICY: If the item is damaged or faulty upon receiving it, you are entitled to a refund. The conditions of the refund are as follows. Claims must be made in writing within the first 7 days upon receiving your item to entitle you to a refund. FREIGHT is non refundable. Claims made after this period of time, items will be repaired. If item cannot be repaired, then a replacement will be provided.
This warranty does not cover any damage caused by transportation of your item, we are not responsible for damage in transit, if you suspect any damage to your item you may sign your item “UNCHECKED” or you may need to obtain transport insurance.
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