General Warranty Information for Multipoint Technologies

Faulty Items / Warranty / Returns

Please refer to the advertisement for details of the duration of the warranty on the product. Should you receive your items with the following faults we will happily offer replacement items subject to stock availability. If we do not have a replacement item a full refund will be given subject to you contacting us within 48 hours of the receipt of the item.

Product is Dead on Arrival
An incorrect item was shipped to you

If the above applies please contact us within 48 hours of receipt of the item to arrange for it to be replaced.

You must choose shipping insurance during checkout or we CANNOT replace an item damaged in shipping.

Configure-to-order, personalized or other customized products may not be returned for refund or exchanged under any circumstances unless such product is Dead on Arrival (see the section below for more detailed information on such Dead on Arrival products).

Products must be returned to us within 7 calendar days of the issuance of the RMA (Return Material Authorization).

All products must be packed in the original packaging and include any accessories, manuals, documentation and registration that shipped with the product, please ensure that you repackage the item well. For your own protection we recommend that you register the returned parcel at your own expense.

For DOA products a Reply Paid postal service is offered to customers, we recommend that you register the returned parcel at your own expense as a form of proof of postage. Replacement of DOA products will be at our expense.

All returned goods will be checked by our service department prior to replacement. If no fault is found return will be at the customer’s expense.

Warranty issues beyond the first 48 hours.

For warranty issues beyond the initial receipt, please contact us with details of the problem, often these can be easily resolved through communication without the goods needing to be returned. Telephone support is provided to assist with any technical issues and minimalise on returns. All items returned during this time will be at customer’s expense, return postal details will be advised at the time of authorization of the return.

Unwanted Goods

If you have purchased the item and decide that you do not require it, we may offer a refund less a restocking fee of 20% on the cost of the item. Postal costs are not refundable. Returned items in this category must be unused and in “as new” and “saleable” condition with all original packaging and accessories returned. Postage on the returned goods will be at Buyer’s expense, it is advisable to arrange for the goods to be sent registered post or with a tracking number so that missing parcels can be traced. We will not accept COD returns. A Return Authorisation Request must be submitted within 7 days of receipt of the item.

Under exceptional circumstances we reserve the right to refuse return of goods.

ABN : 77112642798