1. Bidders must read and agree to all of the Warranty Policy, Postage & Handling Fee, Shipping Information, Payment Detail and Feedback Instructions before bidding.

2. The successful high bidder must complete the sale transaction (including payment) within 5 days from the date of receipt of email notification following the end of the sale. Otherwise, high-bidder will be considered as NON-PAY buyer.

3. OZ-AUCTION is not directly liable for any loss, theft, or damage to any goods.

If problems do arise, please contact us, and we shall endeavor to resolve any 

issues.

4. We will not be responsible for any compatibility problem. Hence before you bid you should check the listing carefully or e-mail us.

5. OZ-AUCTION adheres to all trading rules applied by eBay.

6. While all care is taken, any errors or omissions in the item details are unintentional.

7. All pictures contained within this listing are for illustration purposes only.

8. It is not acceptable for refund/replace if buyers merely feel unhappy becuase the item is not what they expected, or that have simply changed their minds.

1. If the listing does not contain any warranty information then we will provide 90 days warranty. Please check the listing first for the correct warranty period.

2. We will replace your item if it is found to be Dead on Arrival (DOA) within 7 days from the date of dispatch. Any DOAs must be contact/return to us within 7 days. For assistance with warranty and returns please email us first.

3. If an item needs to be returned for warranty after the 7-day period from the date of dispatch, postage for both ways will be at the buyer's expense.

4. We do not accept any item return by COD. The returned postage must be paid entirely by the bidder. You have to contact us before you return anything.

5. All accessories and bonus gift are not covered by warranty.
e.g Battery, earphone,cable,carry bag etc.

6. For all products which come with LCD screen, we will provide replacement if the product has more than 3 dead / bright pixel(s) show on the LCD screen. Buyer has to contact us within 7 days from the date of dispatch, otherwise we will not provide this replacement.

1. Buyer has to pay for Shipping and Handling Fee
Shipping and Handling fee: See listing below.

2. Item will not be shipped until payment has been received in full.

3. All shipments will be made within 48 hours (Excluding weekends and public holidays) and depart from Melbourne after payment has been confirmed departing form Melbourne.

4. Pickup is not possible (No exception).

5. Delivery is not available on weekends, public holidays or during after hours.

6. Please allow up to 10 working days for delivery, after the proof of payment is provided.

7. OZ-AUCTION is not directly liable for any loss, theft, or damages during delivery.

8. We will reply your e-mails within our business hours. For instance assistance, please visit our FAQ.
Business hours: Mondays to Fridays 10:00am-5:00pm.
FAQ: http://stores.ebay.com.au/OZ-AUCTION/FAQ.html 

1. We suggest our buyers to leave their feedback after their items are received.

2. When we receive positive feedback from a buyer, we will leave a positive feedback to the buyer on the same day.

3. Please contact us first to fix the problem before leaving a negative feedback (Negative Feedback can not solve any problem).

1. For all faulty items with a Return to Base warranty, buyers must contact us by e-mail. We will send a form to the buyer to complete and kindly send the form back to us together with the faulty item. Please Note: For all returned non-faulty items (identified by our technical department), the buyer is responsible for shipping and handling fee for re-sending the item back to buyer.

**We have NO responsibility on the shipping and handling fee on any returned items. If buyer sends back the item by C.O.D. service, item will NOT be accepted. 

        2. The return item must be in new condition with the full package, otherwise we will not

        accept any refund after checking.