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| Q:Do you offer combine postage or postage discount? |
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| A:Yes, you can refer to the "Postage and handling" under postage and payment in all of our listings.
You can also refer to "Postage" and click "See discounts".
You can also buy the item you need first, we will combine and send a new invoice to you. Pls do not pay until you have received the new invoice. Or we can not adjust it for you. |
| Q:Do your products have warratny? |
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| A:Yes, all our items is brand new and have one year warranty(except the poromotion items). For more details, you can refer to our "Return & Warranty Policy" in all of our listings and store page. |
| Q:When you send my item? |
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| A:We will send the item as soon as we have confirmed your moeny. If you need the item urgently, we suggest you choose express and pay via Paypal.
Pls note we do not arrange shipment on weekends and Public Holidays |
| Q:How to trace my order? |
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| A:We will send your a tracking number after the item have been sent out so thatyou can trace your order. |
| Q:How to combine postage? |
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| A:some sellers(we offer AU$4.00 for postage discount) offer to combine items into one package and offer a postage discount. You'll see postage discount when you purchase your item using the Pay Now button. If you have any questions about the amount, contact the seller.
This questions is just a copy of ebay buyer help. |
| Q:Do you arrange pick up service? |
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| A:Sorry, we do not arrange pick up service. |
| Q:I have paid for my order, but I haven't received it, it has been several days. |
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| A:Maybe we can not find your money, please tell us the pay date, amount, payment method and the reference(Agent Number) which you have put when you deposited the amount? |
| Q:when can I expect delivery of my order? |
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| A:We will send you the delivery notice after the order has been dispatched. You can trace your order from the information in the mail.
Pls check it in your email box, maybe it is in the spam box.
If you can not find it, pls feel free to let us know. |
| Q:Where are your located? |
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| A:We locate at Alexandria, NSW, Australia. |
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