Ok so your probably thinking you should check what the terms and conditions are from buying from me.  So here they are in all their boring form.

Ive done my best to break them down into manageable sections so if you're worried about a particular point this is where you can save yourself some time and some reading by going to the relevant heading.

PAYMENT

We ask that payment be made within 7 days from the close of auction.

If you are having problems with paying within that time, PLEASE contact us.

For Australian Customers we accept

• Bank Deposit (our preferred payment method)
• Paypal
• Pay on Pick up from our Seven Hills office in Sydney

International Customers we accept

• Paypal Only
• International customers PLEASE NOTE we do NOT accept Moneygrams or international Money Orders.  The cost of cashing these is prohibitive if you send us one your order will not be paid and you will need to pay via paypal to get your item and we will send back the moneygram or money order with it.

SHIPPING TIMES and ORDER PROCESSING

Orders will be processed as soon as possible, but no later than 2 business days after payment is received in full.

We always ensure our items are packaged in a safe and secure manner to reduce risk of breakage during transit.

Please note, although OzPokerHQ takes great care in the packaging of items, we ask that if a package arrives damaged to contact us to arrange a replacement via Australia Post.

All international buyers must contact us for a quote for combined shipping of multiple items.

ABOUT OZPOKERHQ

At OzPokerHQ we take pride in our quality products and excellent customer service.  The majority of our products are custom made, so you always know that your items have been checked and handled by our experienced staff to ensure quality.

For any questons on any of our products, shipping or payment options, please contact sales@ozpokerhq.com.au

Can't find something in our store?

Have a Tournament you need items for?

Looking for customised poker sets?

Email us at sales@ozpokerhq.com.au

TERMS OF SALE

Buy bidding or buying one of our items you have entered into a legally binding sale. 

If you have no intention of paying, do not bid or buy from us.  All non-paying bidders will be reported to Ebay

RETURNS POLICY

In the unlikely situation that you have an item you are unhappy with, please contact us immediately at sales@ozpokerhq.com.au

We offer a full refund (not including postage) within 7 days of delivery of the item.

Items can only be returned if they are deemed faulty or incorrectly shipped and must be pre-approved by OzPokerHQ before being sent.

If a negative comment is left instead of contacting us, we will assume the sale is finalised and no refunds will be offered.  (Thats right we prefer to use communication to resolve issues)

LAST BUT NOT LEAST

We want your experience with OzPokerHQ to be fun.  If you have opened your item and you arent happy, email us and let us know why.  We want to ensure that every customer who purchases from us comes back to see us again and again and again and.... Ok you get the idea by now.  So feel free to drop your comments directly to me at stuart@ozpokerhq.com.au