Product Return Policy

Change of mind:

Should you not be satisfied with your purchase, you are welcome to return it to Peninsula Pet Supplies for an exchange of product or refund of the product purchase price.  Postage and handling costs are not refundable, and additional shipping and handling costs will be incurred in sending the exchanged item.

Products will only be accepted for exchange or refund providing they are returned in their original unopened state and are fit for resale within 30 days of purchase accompanied by a receipt and an explanation as to why goods are being returned.

Faulty or defective products:

Faulty or defective products that have been used according to the Manufacturers instructions will be eligible for an exchange or if in the case of an exchange being unavailable – a refund of the purchase price including postage and handling costs at our discretion.

Products will only be accepted for exchange or refund providing they are returned within 90 days of purchase accompanied by a receipt and an explanation of the fault or refund