Store Policies
Postage and
Handling
We ship worldwide, except
for items which are either too heavy (say over 2.5kg) or large to be shipped overseas economically.
Please refer to the shipping section and use the drop-down list to select your
country. If you do not see your country listed, it means we do not ship there.
Shipping and Handling
Our shipping and handling charges for most regular items are:
- FREE SHIPPING & HANDLING on every regular item (mentioned
within listing).
- With regards to items sent by Australian express post, no postage and handling for each additional item purchased for
Australian buyers. (Just need to pay Express postage on the first item.)
- We offer 3.00AUD discount on postage and handling for each additional item purchased for International
buyers.
- We ship every alternate business day.
Postage Time
- 1~6 days for Australia orders;
- 7~10 days for USA and UK orders;
- 10-15 days for Rest of World.
For express post deliveries within Australia, please refer to Australia Post.
International delivery is subject to custom clearance time.
Postage Options
Australia:
- Regular post
- Express post
- E-Parcel from Australia Post
Delivery to PO Boxes is fine.
International:
- Airmail: All regular items
- Economy Air: Items over 500g.
Please note that you are responsible for any duties or taxes deemed collectable by your country. From our experience, most
customers will not incur any duties.
Combined Postage
We offer 3.00AUD discount on postage and handling for each additional item purchased for
International buyers. (must be items listed in same currency, as ebay do not allow items of different currencies to be combined into a single
invoice.)
Due to system limitation, if you found that discounts are not given, please proceed to pay and let us know later. We
will then refund accordingly.
This often happens due to items bought on different sites or items sent from
our separate warehouses.
Payment Method and Instruction
Payment Instruction
To checkout, please use the ‘checkout now’ link on any of your winning auction pages. eBay's ‘checkout now’ button will
also direct you to our checkout. Once in our checkout you can select the payment option and shipping option you desire.
We allow up to 7 days for payments to be made. In this time you can bid on other items to take advantage of our combined
shipping discount.
If item is not paid within this period, we will disable the check out and return the item back for sale. If payment
has not been received within 7 days, a dispute would be filed automatically by the
system.
Payment Methods
- For Australian Customer: Money Order, Paypal or Direct Bank deposit/transfer.
- For International Customer: Paypal ONLY.
Bank Details
Account name: Petitude
- Bank: NAB
- BSB :083324
- Account No.:
859468220.
- Please remember to include your eBay ID or item number (last 4 digits) as reference for easy tracking
purpose.
Paypal
Money Order
Please make to:
- Petitude
- PO 131 Reservoir 3073
- Australia.
Please have your ebay ID written at the back for reference.
Only for Austalian Buyers.
Refund and Exchange Policy
Refund Policy
We will refund your item (excluding shipping and handling fees) upon return within 14 days if full satisfaction is not
achieved.
Exchange Policy
FREE EXCHANGE
If item is of wrong size and the item
is still in salable condition, simply return the wrong size item to us and a short note with instruction, then we will exchange it for free
and send the replacement item accordingly.
If stock is unavailable for exchange, we will be happy to refund or provide store credit.
Our address is: PO 131 Reservoir 3073 Australia.
Product sizing
Please note that #1 refers to Size 1 and #S means Size Small.
Henceforth, please refer to the size chart for the exact dimensions to avoid disappointment.
Wholesale Enquires
For wholesale enquires, please contact us at petitude1@gmail.com for more information.
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