 |
| Q:Do you combine shipping? |
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| A:Yes, You will receive 30% postage discount automatically upon your checkout, OR if your total order is more then 150$ you will have free postage. |
| Q:Can I have your bank details |
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| A:Please go through the checkout and choose the payment option. You will have the relevant details then. |
| Q:How and when do I receive the postage discount? |
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| A:The discount will be given automatically upon your checkout. |
| Q:Do you send overseas? |
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| A:Yes, postage costs are in the ad under the large photos. For multiple items there is 30% postage discount OR you can choose Fedex with flat rate. |
| Q:What is your return policy? |
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| A:Sizes can be exchanged upon request - Buyer needs to send the item back with a pre paid satchel and exchange note.
Refund can be given upon request - Buyer need to post the item back with bank details and the refund will be for the item cost less 10$ postage.
Address for returns: QTGIRL, Pobox 895, St. Ives, NSW 2075 |
| Q:What size should I buy? |
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| A:Some of the items come in one size and mostly will fit small-medium. Some of the items come in sizes and its recommended to go by the dress size.
Costumes: most of them come in one size and will fit 6-8, unless it says differently in the ad.
Dresses: The dresses come in free size. The model in the ad is size 8. Most dresses will fit 6-10. |
| Q:Can I have the measurements of the item? |
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| A:The measaurements of the corsets are in the ad. Measurements are taken when the item is placed on the table with back stripes closed. Its not very accurate but it might give a general idea. Its recommended to go by the dress size. |
| Q:Do you offer express postage? |
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| A:Yes, I offer express within Australia.
You will have the option to choose express postage upon your checkout. |
| Q:How do I pay for all items together? |
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| A:Please click on the "pay now" button and go through the checkout. All your items will be combined automatically (if purchased within 1 week) and the postage discount will be given then. |
| Q:Your checkout is different. What is it? |
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| A:My checkout system is with ChannelAdvisor, which works with ebay.
Payment through the checkout is safe and approved by ebay. |
| Q:What are the acceptable payment methods? |
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| A:In the checkout you will have the option to choose the payment method: Credit card, paypal, Bank transfer/deposit, Money order.
For overseas buyers only paypal or credit card are acceptable. |
| Q:What does it mean if it says "one size" in the description? |
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| A:Some of the items comes in one size and there is no specific size on the item. The items are exactly as in the photo and will roughly fit small-medium.
The model in the photo is size 8 so if you are size 10 it will be more tight and if you are size 6 it will be loose.
The fabric of the dresses is stretchy. |
| Q:I won one of your items but I am still bidding for more. Is that OK? |
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| A:Yes. Once you are done shopping please go through the checkout and your items will be combined automatically.
Please note that only items purchased within 1 week from the first purchase will be combined. |
| Q:When should I pay for my items? |
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| A:You can combine items within a week and then payment is expected after that. |
| Q:Why do I receive payment reminders? |
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| A:Please note that the payment reminders and disputes (after 2 weeks) are being sent automatically since we dont have any other way to follow up after late payments. Please make sure to pay for your items within a week. |
| Q:What size of corset should I buy? |
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| A:The measurements are taken when the item is placed on the table with back stripes closed. The size on the tag is "small", "medium etc. Small will roughly fit 6-8, medium 10, Large 12 etc . .
We can exchange the size if needed since sometimes its hard to know without trying the item on. |
| Q:Can I exchange the size of the item? |
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| A:You are requested to send it back together with the exchange note and pre paid satchel.
If your item come in one size but it does not fit you your can send it back and exchange to a different item. You can choose another item from the ebay store and have a credit of your winnining bid or buying price. |
| Q:Should I put any refernece upon my payment? |
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| A:Yes, please put the item number or your ebay ID as a reference. This will help to match the payments and will prevent delays of posting the items. |
| Q:Do you have any shop? |
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| A:I sell only online and I post all my items. I sell on ebay and I have an online store - QTgirl.
I also sell wholesale-lingerie. |
| Q:Can I pick up my items? |
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| A:We sell only online and pick is not a good option. We mail all the items. |
| Q:I have received the wrong item. What do I do? |
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| A:First of all - OUR APOLOGIES.
We are doing our best to give the best and fastest service but sometimes we have some mistakes (rarely). Please send the item back to us("return to sender) and we will fix the mistake ASAP. |
| Q:Can I call you? |
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| A:Monday - Friday at 10:30 - 14:00.
Phone: 02 94401197 |
| Q:What is the size on the tag of the corset? |
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| A:The corsets are sized from "small" to "6XL". Each ad is for a specific size and you need to buy the correct size, since I dont have all sizes in stock all the time. |
| Q:When can I expect my order to arrive? |
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| A:Upon the checkout you have the option to choose regular or express postage.
Postage time is according to Australia Post service.
International air mail Postage take about 14 days.
International Fedex takes about 4-5 days. |
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