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| Q:AM I ABLE TO RETURN A PRODUCT IF I AM NOT HAPPY WITH IT ? |
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| A:You are more than welcome to return a product back to us if you are unhappy with it for whatever the reason..please maintain the packaging in order for this item to be resold.
we normally dont refund but in the event you are truly stuck for anything to exchange a product we are happy to offer a refund :there will be a 20% fee charged due to fees |
| Q:DO YOU COMBINE SHIPPING & OFFER POSTAGE DISCOUNTS FOR MULTIPLE PURCHASES ? |
|
| A:we are more than happy to combine shipping & we always offer discounts for multiple purchases. in some cases we offer massive postage discounts if you are to spend over a certain amount..as listed at the top of our store page. |
| Q:WHEN CAN I EXPECT MY ORDER TO ARRIVE ? |
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| A:we will send out your order as soon as payment clears in our account & is verified by the buyer. Delays will occur if payments cant be recognised..it is very important for bank deposits/transfers to clearly state who the payment is coming from.
All orders are usually posted out within 1-2 days from date of payment.. |
| Q:HOW MUCH IS SHIPPING & HANDLING CHARGE ? |
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| A:All postage charges are clearly listed at the end of our description for all areas within Australia & international countries..for all combined purchases please allow us to send you a revised invoice with the appropriate discounts applied |
| Q:DO YOU SHIP INTERNATIONALLY ? |
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| A:We ship all over the world... |
| Q:DO YOU HAVE A PHYSICAL STORE ? |
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| A:We have several stores all around Australia but are mainly located in Melbourne. All items are posted out from 1 location from our Melbourne store.. |
| Q:DO YOU ALLOW PICK UPS ? |
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| A:You are more than welcome to personally pick up your item(s) from our store located in central Melbourne which is situted at :
Antons Fine Manchester
326 a Clayton Rd
Clayton Vic 3168 (03) 9545 5566
Prior arrangement must be made with seller via email or telephone to assure stock is on hand. |
| Q:DO YOU OFFER A GUARANTEE FOR YOUR PRODUCTS ? |
|
| A:One thing we have learnt over time is that if you cant back your product 100% then you shouldnt be selliing it. If you have any trouble with any of our items you have purchased we will gladly offer a replacement immediately.. |
| Q:ARE YOU A REGISTERED BUSINESS ? |
|
| A:We are definitely a registered Australian business & have been for more than 35 years.. A.B.N 25 048 612 276
A.C.N 082 621 216 |
| Q:WHAT FORMS OF PAYMENTS DO YOU ACCEPT ? |
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| A:Australian buyers : we only accept paypal , money orders, bank deposits/transfers..(NO PERSONAL CHEQUES FOR AMOUNTS OVER $50)
International buyers : we only accept paypal.. |
| Q:ARE YOU A POWERSELLER ? |
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| A:We are a gold powerseller : as we abide by ebays code of conduct for selling practice so you know you are purchasing from a trusted & reputable seller where customer service is our #1 priority |
| Q:DO YO KEEP ALL STOCK @ 1 LOCATION ? |
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| A:Due to the large volume of stock it is sometimes impossible to physically carry all stock . We have made agreements with certain suppliers to have goods posted out direct from their warehouse to save on time & costs in carrying these goods.. |
| Q:HOW ARE YOUR GOODS POSTED/SHIPPED ? |
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| A:We ship the majority of our goods via Australia post & also use various couriers depending on locations & costs.. |
| Q:DO YOU OFFER A LAYBY SERVICE ? |
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| A:We can arrange layby terms if you wish to purchase a number of goods & prefer to pay things off slowly...90 day terms are offered & payments must be made via bank deposit only..if goods are not paid for in full within that time we reserve the right to cancel the layby & monies deposited will be forfeited |
| Q:IF I ORDER AN ITEM NOT LISTED HOW LONG WILL IT TAKE TO ARRIVE TO ME ? |
|
| A:all goods ordered normally will arrive to us within 7 - 10 days, pending stock availability. |
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