 |
| Q:WILL YOU TAKE OFFERS OR LESS MONEY FOR AN ITEM? |
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| A:We really Appreciate your interests on our items; Nevertheless due to the Cost of the Swarovski stones we use which is pretty expensive and the fact that each item is custom made for scratch, no offers will be taken. Our listings are FIXED Price!! |
| Q:CAN I RETURN THE ITEM? |
|
| A:Due to the nature of our custom work, No refund can be issued; Nevertheless we guarantee 100% our work.If there is something you are not completely satisfied with, just let us know and we will be happy to work out a resolution. |
| Q:WHAT ARE SWAROVSKI CRYSTALS? |
|
| A:At Swarovskat, we know that our clients expect the best. That's why we work exclusively with Swarovski® crystals which originate from Austria and are made from the finest crystal lead glass, cut and ground with such precision that they sparkle as brilliantly as diamonds. |
| Q:WHAT IS YOUR RETURN POLICY? |
|
| A:Due to the nature of our custom work, No refund can be issued; Nevertheless we guarantee 100% our work.If there is something you are not completely satisfied with, just let us know and we will be happy to work out a resolution. |
| Q:WILL THE CRYSTALS STAY ON? |
|
| A:Yes they will.We have a customized bonding process that insures maximum hold. Each crystal is handset with the highest quality adhesive. However,over time and use, a crystal may fall off so it is very important for you to treat the crystallized object as you will handle your jewelry . Avoid throwing it into a bag without any protection!! |
| Q:WHEN CAN I EXPECT MY ORDER TO ARRIVE? |
|
| A:Items are shipped within 48 hours after payment is confirmed. Shipping service usually takes 5-6 business days. |
| Q:DO YOU COMBINE SHIPPING? |
|
| A:Yes, We will be more than happy to combine shipping cost!! |
| Q:DO YOU SHIP INTERNATIONALLY? |
|
| A:Yes, International shipping is available. |
| Q:I AM AN INTERNATIONAL BUYER.. WHERE IS MY TRACKING NUMBER? |
|
| A:We offer two types of International shipping methods:
- USPS Priority International Mail: This service does NOT provide tracking number.
- EMS (Express Mail Service): If you paid for EMS, you can find the tracking number under "My Ebay" section. |
| Q:WHAT IF A CRYSTAL FALLS OFF? |
|
| A:Although this happens infrequently, we always include extra crystals with each purchase and instructions on how to reapply them. |
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