How do I know my order has been received?
Once an order is received by us, you will receive an order confirmation email to the address you entered during checkout.
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How do I track my order? Has it been shipped?
When your order has been dispatched by us, we send you an email notifying you of this and we give you details such as the tracking number. Please contact us if you haven't received this information.
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My order never arrived
Please contact us via the "contact us" link if your order has not been received within the time originally stated or what you deem to be a reasonable time frame.
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An item is missing from my shipment.
Please contact us via the "contact us" link if your order is incomplete or incorrect.
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Do you ship to my country?
At the moment we are currently only shipping within Australia. If you live outside Australia and would like to purchase from us, please contact us via the "contact us" link.
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What are my payment choices?
Secret Moments Lingerie provides our customers with two payment options:- Credit Card payments through PayPal and Direct Bank Account Deposits.

PayPal Payments 
PayPal payments are fast, safe and secure. You can pay by credit card, direct from your bank account, or by e-check.

Payments are to be made to the email address provided at checkout.


Direct Deposit
You can make payment by direct deposit to our bank account. The details will be provided to you at checkout.

Your order will be processed once funds are visible through our online banking.
 
Please note: We do not provide credit accounts. All orders must be paid for before they are shipped.
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When will my order ship and what are my shipping charges?
As clearly stated in each sales page, we are a catalogue/mail order operation. Once an order has been placed with us, we will then place an order with our suppliers. We order stock every Monday, Wednesday & Friday. We often have stock at hand, but we can't possibly carry all the range that we offer. Because of this, please allow up to 3 weeks for your order to arrive.

All packages are posted through Australia Post. We use registered postage, as this includes insurance coverage and provides peace of mind. Postage costs can be seen on each sales page before proceeding with your purchase. The postage total will also be displayed at Check Out.

We post our orders out every Monday, Wednesday & Friday. Receiving orders from our suppliers can take 1 or 2 weeks to arrive, as our items are sourced worldwide, so please allow up to 3 weeks for your purchases to arrive. Please do not purchase from us if this is not suitable for you.
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Price
All prices are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged.
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Privacy Policy
We will not sell, share, or rent your information to others.
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Security
PayPal checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
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I have a question on my charges.
Please contact us via the "contact us" link if you have any questions regarding your order.
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I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact us via the "contact us" link to have one sent directly to you.
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When will PayPal charge my credit card?
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.
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How do I find my product?
There are two ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search box to find the item through keywords.
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How do I contact you?
You can contact us via the "contact us" link located in the left hand column of each page.
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