Postage
Your order will be shipped to anywhere in Australia usually within 10 working days after payment has been confirmed.Please note if an item is not in stock and has to be ordered from the manufacturer you will be notified within 48 hours via email and delivery may be delayed by approximately 3-5 days.Once your order has been dispatched, we will email you. Sportsmagic makes every effort to deliver your order according to the estimated delivery times provided.The estimated delivery times are in business days (Monday-Friday), excluding Australian public holidays.Please note that we cannot guarantee that we will deliver within the delivery times estimated as there may be unforseen circumstances beyond Sportsmagic's control.If your product has not arrived after the estimated delivery time please contact us.If you live in an area that is considered difficult to access or poorly serviced by Australia Post/couriers, then we may not be able to deliver to you.In these cases we will offer you a FULL refund.
Refunds
No refunds, credits or replacements are offered if you have changed your mind or made an incorrect choice. If goods are found to be faulty after delivery and a valid claim is received by Sportsmagic within 7 days of delivery, Sportsmagic will exchange the product where possible or refund you the purchase price of the product.
Please be aware that the refund policy does not apply to any items listed in the seconds category.
Where Sportsmagic agrees to replace the product or refund you the purchase price you must first return the faulty product to us.
Where a replacement has been arranged for the same product that you ordered, it will be delivered to you at our expense.
If a refund has been granted it will be issued through the same payment medium in which your original payment was made with Sportsmagic.
No refund will be given without the return of the faulty product.
We will make arrangements with you for the return of the faulty product.
If the goods are found not to be faulty, you will be contacted via email.In this case you will incur both the costs of returning the item to Sportsmagic and the re-delivery to you, the customer.
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