Check our feedback and you will see we buy on eBay ourselves, so we know just what kind of service our customers expect - we will answer your questions promptly; we will process your payment as quick as we can; we will get your item in the mail within 24 hours of receiving payment and we will leave feedback as soon as it's in the mail. Unfortunately, we are human and every now and then we make mistakes. If we send you the wrong item or something else that is similarly stupid, try not to freak out - we are professional humans, and we will fix things up as quick as we can with as little fuss as possible! If you are interested in one of our items but would like more information, do not hesitate to contact us - we are happy to help. If you use Skype, why not call us right now? If we are not online, leave a voicemail and we will get back to you straight away.