| MERCHANDISE |
| Do you have this item in another size, style or color? |
Stevegrace1 Wholesale sells hundreds of styles each week and our inventory is constantly changing. In fact, our clothes sell so quickly that we often have only a few sizes available in a particular style.
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| Do you have more size or measurement information? |
All the available size and measurement information is displayed with the item listing. |
| What condition are the clothes you sell? |
Stevegrace1 Wholesale sells ONLY BRAND NEW, FIRST QUALITY merchandise purchased directly from manufacturers, retailers and designers. We DO NOT SELL irregular or refurbished items. All garments are unworn and shipped in garment bags. |
| BIDDING & BUYING |
| Oops! How do I cancel my bid? |
To cancel your bid BEFORE the auction has ended, please visit eBay's Bid Retraction page.
To cancel your bid AFTER the auction/Buy It Now has ended you will need to contact steve.grace1 . Since eBay charges stevegrace1 wholesale seller fees for every item we list, we must contact eBay for reimbursement of those fees when an item is not paid for. The eBay "unpaid item" notification can negatively impact your account with eBay.
Please note that stevegrace1 wholesale expects ALL customers to complete checkout and pay for any items they purchase on eBay. Thank you for your cooperation. |
| I don't see a Buy It Now option, how do I purchase the item? |
Please contact us to see if we have additional stock on hand and it we do then we can arrange a buy it now option for you. |
| If an item didn't sell at auction, how do I purchase it? |
Stevegrace1 wholesale lists hundreds of garments a week on eBay. When a garment does not sell it is usually relisted within a few weeks. |
| PAYMENT |
| Have you received my payment? |
Stevegrace1 Wholesale has an automated confirmation email once your payment is identified. If you have not received this email within 1 working day for Paypal and within 3 working days for bank deposit of making payment, please contact us as we may be unable to locate your payment. |
| How do I pay for my eBay purchases? |
If you are the winning bidder on an auction, please click the checkout button located in the invoice you will receive upon winning the auction to complete eBay’s online checkout. |
| How long do I have to pay for my eBay purchases? |
We kindly request that payment be made within 5 days of auction end. If you are bidding on multiple auctions to save on combined shipping, the auctions must end within 8 days of each other or they must be checked-out separately. Items purchased outside of the 8 day block will not be combined. |
| Can I mail you my payment? |
Yes (Australian Residents Only!) - Once you have completed your online checkout, you may mail us a Money Order. Please be sure to write your ebay user ID on the Money Order! Please use the "Checkout" button in the item listing and you will receive payment instructions.
Our mailing address is:
Steve.grace1
41 - 45 Robbs Road
West Footscray, Victoria, 3012 |
| I have a credit, how do I use it? |
If you have taken advantage of our generous return policy then please email us once you have won an item and we will adjust the cost for you and give you new payment instructions, or feel free to call us on (03) 93148418 and we will arange it over the phone for you. Credits are valid for 1 year. |
| How do I pay if I've already completed checkout? |
If you have completed the checkout with the wrong option selected, then please email or call us (03) 93148418 and we will resend you the winning buyer notification with a link to redo checkout. |
| What is the total amount I owe for my eBay purchases? |
The total due is the cost of the item(s) plus the cost of shipping. Your total will be automatically calculated during the online checkout.
Item shipping and handling rates are displayed on each item listing.
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| What forms of payment does steve.grace1 accept? |
AUSTRALIAN RESIDENTS
Paypal
Bank deposit (Provide buyer id otherwise delays will occur)
Money order
Personal cheque (your item(s) will not be shipped till cheque has cleared, approx 5 working days)
Credit card (Visa & MasterCard only)
WARNING: Do not send cash |
| SHIPPING |
| Can I combine multiple items to save on shipping? |
Yes! If you purchase multiple items we can combine any unpaid items into one order. Once combined into 1 order, if you purchase more within the 3 days please let us know as they wont show up in our system to combine. We do request you checkout all items within within 3 days of auction end. Please note that once combined, items may not be removed from orders and payment must be made for the entire order. |
| How much will it cost to ship my order? |
The shipping rates are posted with each item listing. To help save our customers money, stevegrace1 Wholesale offers shipping discounts. |
| What shipping discounts do you offer? |
We offer combined shipping which is charged at XXX per unit, after the first unit at full price. |
| Do you offer fast shipping? |
Yes! Most orders are shipped within 3 working days of payment, which means that australian customers usually receive their orders within 3 to 10 working days of payment. If you need your order sooner, please call us on (03) 9314 8418 and we will try to arrange a quicker method of delivery. |
| Do you offer insurance on shipping? |
Stevegrace1 Wholesale offer insurance on all shipping. Insurance is an optional extra that costs XXXX. We suggest if you spend over $30 you consider insurance, as it is a small price to pay for protecting your investment. |
| Has my order been shipped? |
Stevegrace1 Wholesale will send you an email once your order is shipped. |
| What countries do you ship to? |
Australia Only. |
| How do I complete my purchase? |
Stevegrace1 Wholesale will send you a winning buyer notification with a link to complete checkout, confirm your address, and pay for your purchase. |
| RETURNS |
| What is your return policy? |
If we sent you the wrong item by mistake, (color, size, etc), other than stated in the auction description, please return the parcel by marking it "return to sender" and email us the same day. We will replace the item immediately at our own cost. (Including postage)
If you're unhappy with your purchase for any reason (other than the above mentioned exceptions), contact us immediately. If the problem is deemed to be at our end a compromise may be reached. This is entirely at our discretion. Buyer must then return the item in original state, within 7 days of agreement being reached. We strongly suggest either insure the parcel or send it by express post for your own protection. Buyer is responsible for all postage costs. |
| Can I exchange an item for a different item or size? |
Our inventory system is linked with ebay and it is impossible for us to exchange for a different item or size. |
| How long does it take for a return to be processed? |
It usually takes 7 to 10 business days. Once your return has been processed we will send you an email notification. |
| ABOUT US |
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Who is Steve.grace1 Wholesale? |
Stevegrace1 Wholesale is a Subsidiary of Steve.Grace1 Enterprises Pty Ltd. The Leading Fashion Retailer in Australian eBay with a 50,000 positive feedback points. |
| Can I pickup my purchase? |
Our warehouse is open to the public so pickup is welcome.
Please inform us at least one business day before you wish to pick up on 03 9314 8418.
Store hours are:
9:00am – 4.30pm Monday to Thursday,
9:00am – 1:00pm Friday and
9:00am – 12.30pm Saturday.
Our address is:
41 - 45 Robbs Rd, West Footscray, Vic, 3012. |
| What is a platinum eBay PowerSeller? |
PowerSellers are eBay top sellers who sustain a consistent high volume of monthly sales and a high level of total Feedback - with 98% or better positive rating by other eBay users. steve.grace1 is a platinum eBay PowerSeller. Read more about the eBay PowerSeller program. |
| How do I join your mailing list? |
Like Fashion? LOVE Stevegrace1 Wholesale?! Join the Stevegrace1 Wholesale Online mailing list and receive emails about new merchandise and secial offers. |
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