ALL PAYMENTS OF ANY TYPE MUST REACH OUR OFFICE WITHIN 10 DAYS OF FIRST PURCHASE.

Australian Residents
PAYPAL
BANK DEPOSIT (Payment details will be displayed in checkout)
MONEY ORDER/BANK CHEQUE

We accept Paypal payments, bank deposit, cheque via post or money transfer for buyers within Australia.
If sending a cheque please address it to Stevegrace1 Pty Ltd. 41 – 45 Robbs Rd, West Footscray, Vic, 3012
When depositing funds please use eBay user name and forward all details including branch where deposited, total amount deposited, date, reference number etc.
Failure to provide payment details may cause lengthy delays in payment verification.

Postage costs mentioned above remain the same on multiple item shipping bills whether items are posted in the same package or in separate packages, (which is sometimes the case) and regardless of freight type.

* Cash sent through mail is not accepted under any circumstances.

* Postage charges are not negotiable

If you have purchased 2 listings and have combined them, then purchase more items please inform us after your last purchase so we can modify the total.

Items travel via standard post (padded bags), express post, registered post, or courier unless otherwise stated depending on value of item, and shipping method picked (standard or expedited). Shipping type at seller’s discretion. We pride ourselves on shipping quality & time. We use despatch personnel to pack and track as well as keeping customers informed and answering queries about postage. This ensures the item arrives safe and sound and on time. Multiple items may be shipped together or separately, depending on end-date of auction. Please click here to view our frequently asked questions for more info.

PLEASE NOTE: We DO NOT ship outside of Australia.

Shipping may only be combined on auctions ending over an 8 day period (eg. Sunday through Monday). When paying with pay-pal, please use one invoice to combine transactions. If one invoice is not used our system will charge full postage costs and not allow the shipping discount. If you have purchased an item & would like to continue to bid, do not pay for any items until you have finished bidding (8 days max.) We cannot hold back any postage once the item has been paid for. (due to our system)

Combining period is strictly no more than 8 days from initial purchase.

POSTAGE LABELS ARE AUTO-GENERATED BY OUR SYSTEM USING THE DETAILS YOU PROVIDE TO EBAY. PLEASE BE SURE TO MODIFY THE SHIPPING ADDRESS IN CHECKOUT IF SHIPPING TO AN ADDRESS OTHER THAN THE ADDRESS REGISTERED WITH EBAY & PAY PAL. YOU MUST MODIFY THE ADDRESS WHEN YOU MAKE YOUR PAYMENT!!!

WE ACCEPT RETURNS UNDER THE FOLLOWING CONDITIONS:

WE MUST BE INFORMED WITHIN 5 WORKING DAYS OF US SHIPPING YOUR ITEM(S), ANY CLAIMS OUTSIDE OF THIS TIME FRAME WILL NOT BE CONSIDERED.

It doesn’t fit.

Please try on your new garment as soon as it is received, if it doesn’t fit please email us immediately, and arrange to return the item. The item(s) must be returned to us in original condition with all tags still attached. We will email you to arrange return details. Postage is at buyer’s expense, and a small processing fee of $5 will be incurred to cover listing and handling fees, you will then be issued a credit note for the remaining amount to put towards future purchases. Please do note return garments until your return has been approved. Failure to contact us first may result in a denial of credit note. Please read our returns and refunds policy for more information. Click here for details.

It doesn’t match the description.

If you receive your item(s) and it is a different size, color or garment to the listing description or images, please email or phone us immediately to arrange return. If we have the correct garment in stock, we will pay to have the incorrect item(s) returned and ship the correct one as soon as we have received the incorrect item. If we don’t have the correct item(s) in stock we will refund or provide a credit note upon receiving the incorrect item. Please read our returns and refunds policy for more information. Click here for details.

I’m not happy with it.

If you receive your item(s) and it wasn’t what you expected, please email or phone us immediately to arrange a return, we will try our hardest to work out a solution. All returns are at buyer’s expense and will receive a $5 surcharge for listing and handling fees. Please read our returns and refunds policy for more information. Click here for details.

It is faulty.

If the garment arrives and it has a manufactures fault contact us immediately to arrange to return the garment at our expense. It must be returned in original conditions with tags attached. Once the garment has been received and checked, we will replace your item or if stock is unavailable we will refund the purchase price, please note all postage costs will be paid for by us once the fault is verified. Do not send the return package COD, these will not be accepted. For questions regarding this please phone us (03) 93148418, or feel free to email us.

Contact Number : (03) 9314 8418    

Email : wholesale@stevegrace1.com

Contact Hours : 8:30am till 5pm AEST (Monday - Thursday), 8:30am till 2:30pm AEST (Friday)

Pickup Hours : 9am till 4pm AEST (Monday - Thursday), 9am till 1pm AEST (Friday)