FAQ

What other charges, import fees, taxes will I be responsible for when ordering?
As an AU customer you will be responsible for duties and taxes.  GST is not included in the item price but WILL BE COLLECTED BY THE DELIVERING FREIGHT COMPANY.

What payment methods does Street Moda accept?
Paypal
International and Domestic Money Orders (Must be in US Dollars)
Dollars(US/AU), Euros or Pounds Currency.
Western Union and Bank Transfers

How do I pay for my order with an eBay coupon?
If you have an ebay coupon you wish to redeem, please do not complete your checkout. Contact us at our Support Portal and we will directly invoice you for your purchase through Paypal. Our Support Portal is located below:

Support Portal
FAQ - HELP - CONTACT US

How soon will my order be processed?
All orders are processed within 12-24 hours (business days only).

How much is shipping and handling?
Please visit this page. Shipping Policy

How can I track the status of my order?
Shipment confirmation e-mails are sent out within 6-24 hours of order processing.*+
*DHL Global Mail does not provide tracking confirmation for international customers.
PLEASE CHECK YOUR E-MAIL SPAM AND/OR JUNK BIN BEFORE CONTACTING CUSTOMER SERVICE FOR YOUR TRACKING INFORMATION, THANK YOU!

How can I return or exchange my purchase?
Please visit this page. Return Policies

I need to know the EURO, UK or US size conversion
All Euro, UK and US sizes are listed in the item description. If this information is not provided within the item description, please contact our Support Portal so they can provide you with this information.
How long can I wait to pay for my item? Our Support Portal is located below:

Support Portal
FAQ - HELP - CONTACT US

From the moment an auction ends or a Buy It Now is chosen, you have exactly 15 days to complete payment. On the 15th day, we must cancel the transaction, re-post the item for sale and file with eBay for a refund of Final Value Fees that we incurred on the sale. Please note: if you are waiting on multiple items, your checkout must be completed within 15 days of your FIRST item being won.

I am bidding on other items – does Street Moda offer combined shipping discounts?

If you win one item and complete our checkout immediately, you will not be eligible to receive combined shipping on subsequent items purchased or won. In order to qualify for our combined shipping discount, you must complete checkout AFTER all items are added to your cart. Items purchased using the same online ID (ie. ebay user ID) will automatically be consolidated into one checkout "cart" and will apply the combined shipping discount to your order total. Once a checkout has been completed, all subsequent transactions will be added to a new checkout "cart". If you use multiple online ID's, there is no way for us to combine those checkout items. Please remember that you still only have 15 days (from the transaction date) to complete checkout - otherwise all items in your checkout will be canceled, re-posted for sale, and will be submitted as a dispute.