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| Q:Do you combine postage charges on your items? |
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| A:Yes! We combine postage. Pay $4.25 for the first item and $2.50 for each additional item. |
| Q:How long does postage usually take to Australia? |
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| A:Postage usually takes 6-10 days to Australia. |
| Q:After I purchase and pay for my item, how long will it take you to post it? |
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| A:Items are almost always posted within 24 hours of cleared payment (unless its the weekend)! We post items daily from Monday through Saturday. |
| Q:I am from Australia - are there any additional charges that I will need to pay since you post from the USA? |
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| A:No, there are no additional charges for Australian buyers. Customs charges and duties (in Australia) are charged when a buyer imports more than $1000.00 worth of goods. |
| Q:Do you accept returns if I change my mind? |
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| A:We do accept returns - as long as the item is returned in the same condition it was sent (usually, new and sealed) and the buyer pays for the return postage costs. |
| Q:Your prices are so low, are your items authentic? |
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| A:Yes! All of our items are guaranteed authentic. We obtain our items through an official US supplier. |
| Q:I am worried about purchasing from the USA, why should I purchase from Sunnyday Beauty? |
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| A:I lived in Australia most of my life and am dedicated to making customers happy. I sell official authentic products only and post as soon as I possibly can to make sure the delivery time is minimized.
Out of thousands of packages sent to Australia I have had only one lost in the postal system. If you have any further concerns please contact me. |
| Q:Do you accept bank deposit from Australia? |
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| A:Yes - we accept bank deposit into our Australian bank account. |
| Q:It has been over a week and my item has not arrived, why? |
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| A:Less than 5% of the time there are slight delays in delivery due to customs. Please understand that this is beyond our control and we do everything we can to ensure that you get your package as soon as possible by posting your item within 24 hours of cleared payment. |
| Q:Are Australian's charged customs duties on your items? |
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| A:No - Australian's are not charged customs duties on packages unless the value is over $1000. |
| Q:Why do you sell to Australia? |
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| A:Although we are currently located in the US, we are originally from Australia. We understand that obtaining certain items in Australia can be difficult and our goal is to offer product variety and value to Aussies. |
| Q:I am looking for a product you do not have listed, can you get this in for me? |
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| A:Yes! We can order almost all products from the brands we carry. If you do not find what you are looking for in our store, just send us a message or email sunnydaybeauty@gmail.com |
| Q:How do I get the combined postage discount? |
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| A:In order to get the combined postage discount, purchase each item you would like, then proceed to payment. You must pay for all items together on the same invoice for the discount to apply. |
| Q:Are your items brand new and fresh? |
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| A:Our items are brand new, fresh and factory sealed unless otherwise specified in the listing. We obtain new stock each week so our supply is always fresh! |
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