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FREQUENTLY ASKED QUESTIONS
Womens Fashion Attire offers brand new designer apparel and footwear from major manufacturers and upscale department stores at a fraction of the retail price. We work directly with some of the largest retailers in Australia to bring you the name brands that are famous for their quality and style. We guarantee all items are authentic or your money back! Womens Fashion Attire is a registered business. All prices are GST inclusive.
FREQUENTLY ASKED QUESTIONS
- Payment is due within 3 days of sale.
- Each additonal item is ONLY $3 postage as long as all purchases are completed within 48 hours and all items are checked out through one order.
- We offer FREE registered post for any orders over $300! Within Australia ONLY ( please email us for terms and conditions).
- Express post is available, however payment must be made via bank deposit. All payments made via paypal will be sent via Australia Post registered e-parcel.
- Layby is available on orders over $400! ( please email us for terms and conditions).
- Yes we ship overseas, however only via REGISTERED and INSURED post. All overseas payments must be made via paypal.
- Yes we are happy to exchange items for you. Fees are $15 for the first item and $5 each additional item which includes repacking and re posting fees.
- Returns are accepted within 7 days for an exchange. All exchange and postage fees will be payable by you the customer via paypal.
- We do NOT offer refunds under any circumstances.
TERMS AND CONDITIONS REGARDING FREE POSTAGE OFFER
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Full order must be purchased within 48 hours.
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Combined checkout for all items must be completed under one transaction.
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Payment must be received within 3 days of the order being combined.
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Offer is only valid within Australia.
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Leather Jackets / Coats / Suits / Shoes / Boots are EXCLUDED from this offer.
Feedback
The Feedback mechanism is an important aspect of the eBay experience and helps make the eBay community a safer and more friendly place to shop. I hope that your experience of shopping with us is a pleasant one, and we hope that you leave us 5 STAR feedback.
If you have a less-than-positive experience of shopping with us, please don't leave neutral or negative feedback without first contacting us to resolve the problem - as this can severely affect our business. We believe there's no such thing as a problem that cannot be resolved. We want you to get in touch. We're only an email away.
Returns Policy
We want you to be completely satisfied with your purchases and we take great care to ensure items are described and photographed as accurately as possible. However if for any reason you are unhappy with your purchase you can return it to us in its original condition with tags attached within 7 days of the date you received the item and we will gladly exchange the item for you* (note: original delivery and return delivery costs, will still be payable by you the customer).
Please contact us for our return address should you wish to exchange an item. We highly recommend you have the return item / s sent back either registered post or express post as they have tracking numbers and we wont be held responsible should the parcel go missing.
There is an exchange fee of $5 per item. Buyer pays all postage fees.
- Please note we do not offer refunds under any circumstances.
- Returns must be returned in original condition with tags attached.
- Items not returned within 7 days, will be considered accepted by you.
- Items returned after 7 days or that do not meet our returns policy will be sent back to you without exchange.
Exchange Policy
- If you would like to exchange an item please print a copy of the form below and indicate your requirements on it.
- An exchange is subject to stock availability so please include an alternative as we may have sold out of your first choice.
- Your replacement item must be of equal or greater value than the item you are returning and have a Buy It Now price.
- You will be sent a Paypal invoice for any balance due on your exchange, postage and $5 for each returned item which covers packing and handling fees.
Customer Name_________________________________________________________________
Full Address________________________________________________________________________
Daytime contact number _______________________ Buyer User ID_____________________________
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Payment Details
We prefer payment via bank deposit / internet transfer however we do also accept payment methods such as Paypal and Money Orders.
If paying by Money Order please note the Payee is MARINA KOGAN. Don't forget to also include your details on the back of the money order so we know who it is from.
Please note however we do NOT accept personal / business cheques or bank cheques.
Overseas orders MUST be paid via Paypal.
Item's will be dispatched once full payment has been RECIEVED and CLEARED. We will never dispatch goods prior to payment.
Overseas Orders
Yes, we do ship overseas, unless specified in the listing we will ship most items almost anywhere in the world.
However please note we only ship overseas once a week.
Outside AUS: Payment by PAYPAL Only
Postage
We usually post items within 24 hours of receiving payment. Our items are posted by Australia Post Registered E-Parcel unless otherwise stated.
Our postal charges are stipulated within the item listing and include the price of order processing, packaging, and delivery.
We try to keep charges to a minimum and do not deliberately profit from these charges. By making a purchase or bid, you accept these charges. Unfortunately as all items are posted from a warehouse and we don not offer Pick Up.
Womens Fashion Attire uses Australia Post E PARCEL to ship your order. This allows both the seller and buyer to track their order directly online at http://ausposttracking.com.au/
HOW IT WORKS
Each parcel carries a barcode address label, which is scanned at several points during the delivery process.
Parcels are collected from our warehouse by Australia Post each afternoon and taken to our local parcel centre . Here, the parcels are checked and a scan event is created. This will usually happen the evening your parcel is dispatched or early the next day.
Insurance is NOT INCLUDED with E PARCEL, however can be added if you wish.
Additional insurance cover separately is at the rate of $4.80 per hundred dollars of cover.
EXPECTED DELIVERY TIMES
The parcel contractor in your area will attempt to deliver your parcel. If no one is at the delivery address to receive the parcel a card will be left advising that the parcel can be collected from the nearest post office. A signature is required on delivery or pick up of the parcel.
Please note we process and dispatch orders Monday to Friday.
| From Womens Fashion Attire to |
Applicable Postcodes |
Delivery Standard (Business Days) |
| Sydney |
1000-2249;2555-2574;2740-2786 |
1 |
| Canberra |
0200-0299;2600-2620;2900-2920 |
1 |
| Newcastle |
2282-2310 |
1 |
| Wollongong |
2500-2506;2515-2530 |
1 |
| Gosford |
2250-2263 |
1 |
| NSW Country |
2264-2281;2311-2499;2507-2514;2531-2554;2575-2599;2631-2739;2787-2899 |
2 |
| Melbourne |
3000-3210;3335-3341;3425-3443;3750-3811;3910-3920;3926-3944;3972-3978;3980-3983;8000-8999 |
2 |
| Geelong + Ballarat |
3214-3220;3350;3353-3356 |
3 |
| Victoria Country |
3211-3213;3221-3334;3342-3349;3351-3352;3357-3424;3444-3749;3812-3909;3921-3925;3945-3971;3979;3984-3999 |
3 |
| Brisbane |
4000-4209;4500-4549;4999;9000-9799 |
2 |
| Gold Coast |
4210-4229 |
3 |
| Sunshine Coast |
4550-4575 |
3 |
| Ipswich |
4300-4307 |
3 |
| QLD Country Near |
4230-4299;4308-4499;4576-4689 |
3 |
| QLD Country Far |
4690-4899 |
3 |
| Adelaide |
5000-5199;5800-5999 |
3 |
| SA Country |
5200-5749 |
4 |
| Perth |
6000-6205;6800-6999 |
4 |
| WA Country Near |
6206-6699 |
5 |
| WA Country Far |
6700-6799 |
5 |
| Tasmania |
7000-7099;7100-7500,7151 |
5,6 |
| Northern Territory |
0800-0834;0835-0899 |
5,6 |
Missing Items
Whilst this is extremely rare, unfortunately parcels do sometimes get lost in transit. If your item does become lost-in-transit we will work with you and the delivery service to track and hopefully trace your parcel and will always maintain contact with you until an outcome is reached. We ALWAYS obtain proof of postage and this information is kept on file, should the need arise. Please note as we post via registered post, I would like to emphasize lost items are VERY VERY rare. |
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