| - Shipping Info and Returns Policy
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| Shipping Information - Frequently asked questions
All parcels will be dispatched within 3 working days after the receipt or clearance of a payment.
Please allow for postal times (see below) and also seasonal fluctuations to the service that may affect transit time.
When your package has left here for your destination its travel time is beyond our control.
Can I combine my items to save money on postage?
Yes, absolutely! If you are wishing to combine it is much easier to wait until you have finished buying to go through checkout.
For very small items (gems for example) you can send any quantity for the same postage fee as just one.
For larger pieces (such as glassware) we need to quote you the actual cost of the sending of more than one item please.
You are welcome combine items for up to 7 days from your first purchase.
When can I expect my parcel to arrive?
For Australian residents: 3-6 days from payment receipt - but please allow the three day dispatch period also.
For Overseas residents: Airmail world wide varies (as do Customs times) however usually delivery is within 8-14 days sending - but please allow the three day dispatch period also.
What can I do if my parcel has not arrived?
Firstly, please do email us directly - or telephone 0404 70 8888.
We do have parcels here kept on holding for many customers wishing to combine,
and sometimes packages are here waiting for us to be notified to send.
Also, if we have not received email notification of a deposit for example, we may have missed sending altogether.
Computers and human error do occur from time to time - but we will do our very best to attend to a matter if we are told there is a problem.
Can I request insurance for my item?
For Australian residents: Registration and insurance is included in your postage cost.
For Overseas residents: Insurance can be obtained upon request and has a $6 fee extra to the cost of the sending. We cannot be held responsible for items lost in transit after it has left our care - this is what insurance is for - if you require registered post the extra needs to be paid thank you.
We value your comments - if you feel we could improve this service in any way please do let us know - we honestly value the items that being sent out and wish them to arrive safely to you door in a timely fashion.
We will do our very best and thankyou for your custom with us.
Can I return my item for any reason?
Yes, in the unlikely event that you wish to return your item you have 14 days to notify us.
We do not receive returns after that period expires.
All returns are subject to inspection that we can ensure that they are in the same condition as originally dispatched.
For all purchases buy-it-now there is a money back policy,
whilst for all Auctions with multiple bidders we can only offer exchanges on that purchase thank you, unless the item is not as stated in the listing. We can put through second-chance offers to the folk who bid before you, at your request, on your behalf.
All returns should be sent to
Wooded Path
PO Box 11118
Bayside Victoria
Australia 3199
And please do contact us to notify of your sending - thankyou!
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