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Xcelicom: Sales Conditions
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Sales Conditions |
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- Before bidding please ensure you read all our Sales Conditions including our Returns/Refunds/Exchange Policy, Warranty Policy, and Non-Paying Policy. Placing a bid on an item enters you into a legal contract. Do not bid if you do not intend to buy the item.
- All our item prices include GST.
- All auctions are final and must be paid within 5 working days of the auction ending. You will need to notify us if you cannot pay within this period. Failure to do so will result in an unpaid strike against your account.
- Manufacturer Warranty or Xcelicom Warranty (Imported stock) is provided on all items - Please refer to our warranty pages for detailed information.
- Any information that can be found in listing we will not repond to, for more information please refer to our "CONTACT US" icon .
- All care is taken in item listings however any misprints, omissions or mistakes are unintentional. Pictures are for illustration purposes only.
- A cancellation fee of 5.5% of the total sale is applicable for any cancellations (including wrong bidding / change of mind / family or friend bidding without consent / fraud bidding). This is to cover listing fees (which are non-refundable from eBay) and also to discourage people from dummy bidding.
- Xcelicom adheres to all trading rules applied by eBay.
Xcelicom's operating hours are Monday to Friday between 10am and 6pm AUS Eastern Standard Time and exclude public holidays. Please keep in mind that enquiries received outside of these hours may not receive replies until the start of operations the following day.
Returns/Refunds/Exchange Policy
- All items bought via auction/buy it now are on a non-returnable, non-refundable basis.
- Please note that we cannot guarantee compatibility of items, therefore we will not accept returns/refunds based on incompatibility issues. Please check with your provider for their frequency type and compare to the frequency that is provided in listing properly before bidding to avoid disappointment.
- Refund is not possible if you change your mind about the goods.
- Shipping costs are non-refundable.
- No returns/exchange are offered after 14 days of payment received.
- Receipt for the returned item must be produced as proof of purchase for refund or exchange.
- Only products in original sellable condition can be exchanged. Return postage will be paid by customer.
- For refund items eBay charges which make up 5.5% of the total sale will be deducted from the refund amount.
- For refund or exchanged items all additional postage costs will be paid for by Buyer.
- Additional postage costs for exchanged or returned items do not include Insurance. If you would like the exchanged item to be insured please email us before we send the item.
- A $2.50 administration fee will be applied on all refunds.
- Xcelicom reserves the right to refuse returns, refunds, or exchange of any items.
Warranty Policy
- Items found to be Dead on Arrival (DOA) within 14 days from the date of dispatch will be replaced in most cases. Please note DOA replacement is at the manufacturer's discretion.
- DOA Items must be returned back to us within 7 days. Please contact us for an RA (Return Authorisation) Form. This RA form must be included in the parcel when returned to us. Any items which are returned to us without an RA form may result in a delay in processing the warranty claim.
- For assistance with warranty, returns or to obtain an RA number please email ebay@xcelicom.com.
- Faulty items under warranty will be sent back to the manufacturer for repair and the process usually takes 7-21 working days. Please note although it is the manufacturer's responsibility to repair a genuinely faulty product under warranty it is still at the manufacturer's discretion.
- For warranty returns all additional postage costs will be paid for by the Buyer.
- If your item is found to be working an administration fee of $20 will be charged and the item will be shipped back to you at your expense.
- Only if we are unable to replace an item or the manufacturer has approved the item is faulty by written notification, a refund will be issued. All refunds will be issued after receipt of a confirmation letter from the manufacturer.
- Refunds WILL NOT be issued for any other reason in relation to warranty issues - NO EXCEPTIONS.
Non-Paying Policy
- Your bid is a binding contract, DO NOT bid if you do not intend to pay.
- Non Paying Bidders will be dealt with in the following way:
- A payment reminder will be sent after 5 working days.
- If no reply to the payment reminder is received, your account will receive an Unpaid Strike.
- You account will be blocked for 1 month from Xcelicom auctions.
- If you want to cancel/retract a bid please go to the eBay Services page and click on the section 'Retract your bid'.
- Please note Xcelicom will not retract your bid for you.
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Copyright Xcelicom © 2008 |
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