Through our passion for Elegance and Charm, here at ck8jewels we are committed to bringing you beautiful Jewellery products for you or your loved one, to love and cherish for many years to come.
Driven by a desire to offer our customers outstanding service and exceptional quality, we have taken our own experiences to bring a touch of Elegance and sophistication into yours or your loved one’s life. All the items in our
listings have been carefully produced to ensure they will be enjoyed for any occasion, be it a birthday, Christmas gift or simply to tell someone how much you care.
It is our ambition to deliver the best possible quality product and your feedback and advice ensures we can deliver on our promise. By telling us what you would like to see more of, we can continue to deliver what you want at consistently low prices.
We trust you will enjoy your shopping experience with us here at ck8jewels. Go on, live in the moment and spoil yourself – or a friend – with a taste of luxury and sophistication.
Wishing you a wonderful shopping experience in our store
The Friendly Team at ck8jewels
CUSTOMER CARE |
PAYMENT |
OUR DELIVERY & SHIPPING CHARGES
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CONTACT US
ck8jewels Commitment
Customer Service Excellence - ck8jewels is committed to customer service excellence. Our customer's questions and orders are given our utmost priority. We always strive to meet - and exceed - your expectations and deliver a quality product and shopping experience.
Dynamic Inventory -
New and exciting Jewellery products are being added continuously to our
listings daily. Visit us as often as possible to see what's new in
our listings. Our customers always help guide the successful
direction of ck8jewels. If there is something you are after and
not listed please let us know and we will try our best to include it.
Fast Delivery - It is of paramount importance to us that all orders are processed and shipped expeditiously ensuring you will receive your parcel as quickly as possible immediately after payment has been received.
Please do not make payment until you are sure you have finished shopping
with us to take advantage of our delivery discount for any further purchases within seven days from first order.
Packaging - We take great pride in our presentation and packaging. Normally our Jewellery is presented in a suede pouch. A Gift Box is available for an additional small fee. Experience a little ck8jewels today and take great delight in opening your gift parcel.
Customer Care
As part of our customer service commitment our friendly service team may be contacted (within Australia) on 1300 663 221 9-5pm Mon-Sat AEST or by sending us an email through eBay messages where we will reply at our earliest possible.
Refund Policy
As we can appreciate unless you can see and feel our products up close you may not really know what it is you are buying and we also understand that at times you may change your mind when purchasing a product. ck8jewels is delighted to offer a 100% money back guarantee on your product purchase (Sorry Delivery/Shipping costs are non refundable) provided:-
- the item is returned to us within 7 days of receipt:
- the item is in its original conditional & packaging; and
- the item arrives to us undamaged.
PAYMENT METHODS
For Australian Buyers
Money Order/Bank Cheque & Personal Cheques to be made payable to
ck8jewels & mailed to
T. J. W. Co.,
P. O. Box 285,
MT WAVERLEY, VIC, 3149
For International Buyers
OUR DELIVERY & SHIPPING CHARGES
Our Delivery/Shipping Charges are
clearly described on every one of our listings descriptions and
include Packaging, Handling & Postage and where stated also
include Insurance.
Please be sure to read our
Delivery/Shipping charges on the listing you wish to bid on
before making a bid, as we will assume you have bided on our
products after reading and accepting our
Delivery/Shipping charges.
In the event you have bided on
our products before reading and considering our
Delivery/Shipping charges, please contact us through eBay
messages and we will retract your bid before auction close or
cancel your order if you are the winner.
If you are the winning bidder to
our products, we will assume you have read and accepted our
Delivery/Shipping charges as clearly stated in our listing
description and look forward to sending out your product or
products to you promptly. Whilst we pride ourselves with fast delivery and make every
attempt to maintain stock of every item we offer on eBay, from
time to time some items may be out of stock due to delays and
supply issues with our manufacturing and suppliers. In
accordance with eBay’s policy we will provide you with timely
notification of any out of stock or delayed item. In the case of
any out of stock or delayed items we will offer you a FULL
refund and if you prefer, to cancel the order.
Australian Delivery/Shipping charges:-
We do combine shipping to save you on your Shipping/Delivery
charges. Please do not make payment until you have finished
shopping with us.
For Multiple Items:-
The higher of the Shipping/Delivery charges we be charged as
your first shipping item. Other items purchased within and up to
7 days after the date of first purchase will then be charged at
the additional item rate.
International Shipping charges:-
We do combine shipping to save you on your
Shipping/Delivery charges. Please do not make payment until you
have finished shopping with us.
For Multiple Items:-
The higher of the Shipping/Delivery charges we be charged as
your first shipping item. Other items purchased within and up to
7 days after the date of first purchase will then be charged at
the additional item rate.
To convert to you currency please visit
www.xe.com
Approximate Delivery Times
ck8jewels ships Monday to Friday and usually within 24 hours of your payment being received. If by some chance there is a delay in sending your parcel we will contact you.
In most cases your parcel will be shipped by Australia Post.
Your parcel will be delivered during normal business hours and
may require a signature on receipt of delivery. If no-one is home at the time, the parcel will be taken to your local post office and a calling card will be left advising you that it will be waiting for your collection.
Domestic Delivery Times
Delivery description |
Delivery by |
Delivery within Melbourne |
1 - 2 working days |
Victoria |
1 - 3 working days |
Sydney, Brisbane, Canberra, Adelaide |
2 - 3 working days |
Other capital cities |
3 - 6 working days |
All other locations |
4 - 6 working days |
International Delivery Times
- Air Mail 7-14 business days
VIP Club
Please
Sign up for our Store newsletter
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discounts available only to our subscribers
CANNOT FIND WHAT YOU'RE
LOOKING FOR?
If you are searching for something
in particular but cannot find it in our listings, please message us
with your inquiry, as we most probably have it and can create a
custom listing for you. If we do not have it, we will advise you if
we can produce it or find it for you.
TIPS
TO TAKE CARE OF YOUR JEWELLERY
Fine jewellery can very easily become tarnished, dirty and dull. To
keep your favourite pieces shiny, sparkling and new, proper
jewellery
care is the key. The wrong method of cleaning can also cause
permanent damage to your jewellery! Please consider the following
recommendations to ensuring a long and beautiful life for your
jewellery. This list is not all inclusive and only provides warnings
for some of the most common mistakes in cleaning jewellery.
1. Before you start cleaning jewellery always do a quick visual
check to see if there are any loose or damaged gemstones; cracked or
broken metal; bent or warped prongs/tips; discoloured or pitting
metal. You wouldn't want to cause any further damage.
2. Jewellery should be removed before showering or cleaning. A film
can form if the soap is not washed off completely. This film will
then become a magnet for dirt, dust and other contaminants.
3. Use a nub free, 100% cotton cloth and gently wipe the piece
clean using only the soft pads of your fingers.
4. You can also purchase jeweller's cloths from jewellery stores. Be
sure to use fresh cloths since the dirt and grit left on the cloth
from a previous use will now leave scrapes and pits in the piece you
are trying to clean and polish.
5. Commercial cleaners can be purchased at jewellery stores. Always
remember to read the instructions on the commercial cleaners first
before you attempt cleaning.
6. Never clean your jewellery in bleach! Doing this will literally
breakdown your jewellery. Bleach is an oxidizing agent that will react
to the metal, causing it to become very brittle. Similarly, avoid
swimming pools and bathing in hot tubs as chlorine products are
added to prevent bacteria growth.
7. Besides chlorine bleach, denatured alcohol, turpentine,
acetone, and ammonia are harmful too. These chemicals can dull or
even pit the surface on softer gemstones.
8. For best results, polish silver or gold with a jewellery
polishing cloth. Use of tissue or paper towels can cause scratches
because of the fibres in these products.
9. An old toothbrush is very handy. Make sure that you use an
old, soft bristle brush. Lightly brush at hard to reach areas while
frequently applying cleaning solution.
10. Never use toothpaste or other abrasives to clean metal or
stones. Some websites recommend toothpaste as a cleaner, but this is
not an accepted practice by fine jewellers. The abrasives in
toothpaste can damage the surface of the metal. Toothpaste will also
abrade the surface on amber, lapis, turquoise and other soft stones.
By taking note of these ten simple tips, you should be able to
keep your precious jewellery looking like new. Take care of your
jewellery and you'll get to enjoy them for many years to come.
CONTACT US
As part of our customer service commitment our friendly service team may be contacted (within Australia) on 1300 663 221
9-5pm Mon-Sat AEST or be sending us an email through eBay messages 24 Hours A Day, 7 Days a Week where we will reply at our earliest possible.
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