Q: Do you combine shipping?
A: Yes, we happily combine shipping. The more items you purchase from our store the more you will save on postage. Please request an invoice after your purchases and we will apply the postage discount for your entire order.
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Q: What shipping carrier do you use?
A: Items are sent via DHL Express Australia, Australian Air Express and Australia Post.
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Q: When will my item be shipped?
A: We generally ship items within 1-2 business days after payment has cleared.
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Q: How much is the Shipping and Handling Charge?
A: Our shipping charges vary per item, please review each listing for postage charges. We do not charge a handling fee.
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Q: When can I expect my order to arrive?
A: Generally within 3-4 business days once payment has cleared.
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Q: Do you accept pickups?
A: Unfortunately we do not accept pickups.
-------------------------------------------------------------------------------------------------------- Q: Where are you located?
A: We are located in Sydney, Australia.
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Q: Where do you ship items from?
A: We primarily ship them from our Sydney Distribution Centre however in some cases items are shipped from Melbourne or Brisbane.
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Q: How often do you update your store with new items?
A: We update our store daily with fresh new products at bargain prices, to ensure you don't miss a bargain visit us regularly, bookmark our store or go to www.ebuystore.tv
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Q: What products can I find in your store?
A: We sell high quality and brand name items. You will find a variety of products in our store including home and lifestyle products, audio & electronics, toys, manchester, clothing, tools, cd's & dvd's, gadgets, gifts and more...
-------------------------------------------------------------------------------------------------------- Q: What payment methods do you accept?
A: We accept Paypal and Bank Deposit. Please note bank transfers take a few days to clear.
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Q: Are all items in your store new?
A: Yes, all items are brand new unless otherwise stated in a listing.
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Q: I am after a particular item which was previously in your store, will it be available again?
A: Depending on availability, yes we may be able to list it in our store. Please contact us to find out.
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Q: I would like to buy an item not listed in your store. Can you get it?
A: Depending on the product your after, we may be able to source it from one of our suppliers. Please contact us for details.
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Q: How do I contact you if I have an enquiry or an issue with an item I purchased from your store?
A: You may send a message via ebay's "Ask Seller A Question" & our friendly customer service team will generally reply within 1 business day. Most replies are much quicker.
If there is an issue with an item you purchased please contact us immediately rather than leaving negative feedback & we'll do our best to resolve any issues promptly, professionally and to your satisfaction.
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Q: Do you ship internationally?
A: We ship certain items internationally, please refer to each listing for details.
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Q: I have a suggestion for your store, how do I contact you?
A: Please send us an email via ebay's messaging system.
Click the play button to hear a message from ebuystore.
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