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| Q:What is your return policy? |
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| A:You can return your item(s) for any reason within a 30 day period for a full refund on the price or an exchange for another item. Return to the address on the package slip, include the package slip and your request with the item(s). |
| Q:Do you combine shipping? |
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| A:Shipping is just AU$2.80 per additional item or free if you purchase more than $127 worth of items. All items must be combined and paid for together to qualify. (Some items are not elegible for these offers, Check item description for elegability). |
| Q:When can I expect my order to arrive? |
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| A:Items are shipped via priority airmail within 24 hours of recieving payment. They then take 4-5 working days to the US. 3-4 working days to the UK & rest of europe and on average 5-6 working days to the rest of the world. Occasionally items are delayed due to bad weather and customs but 95% of items arrive within those time periods. |
| Q:How much is the Shipping and Handling Charge? |
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| A:The shipping charge is shown in the item description for each item and then shipping is just $2.80 per additional item or free if you purchase more than $127 worth of items. All items must be combined and paid for together to qualify. (Some items are not elegible for these offers, Check item description for elegability). |
| Q:What payment methods do you accept? |
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| A:We accept all credit cards through Paypal, Money/Postal orders, Cheques. We price our items in US$ as most of our customers live in the US but we accept payment in any currency. European union residents, remember to add 21% vat onto the total due. See vat question below for more information on vat. |
| Q:I bought item(s) but wish to buy more. Should i pay now or wait untill im finished buying until making payment? |
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| A:Please wait until you have won all the items you want to buy before paying so that you can take advantage of the shipping discounts. |
| Q:The correct shipping charge is not showing up? |
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| A:Use the seller discount box to alter the shipping total if you know the correct shipping charge for your order or contact us for the invoice. |
| Q:Why are you adding Vat to my bill? |
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| A:EUROPEAN UNION RESIDENTS have to pay Irish Vat @21% of total amount owed. Our prices are advertised excluding VAT as most of our customers are from the USA, and do not have to pay VAT, as they are not in the EU. Please be aware that everything you buy in your own country and from the wider E.U. region has VAT included into the price. |
| Q:I recieved an item different item to what i bought or damaged item..... |
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| A:Rarely, A packing error might occur or an item arrives damaged. The correct item will be sent to you when we are informed that you recieved an incorrect/damaged item. Return the incorrect/damaged item to the the address on the packing slip and inculde your request. The correct item will be sent out and you will be refunded your shipping charge. |
| Q:Where are you located, where are the items shipped from, Why do you have "United States" as your ebay membership location? |
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| A:We are in Galway, Ireland and all items ship direct from our warehouse in Galway. We have an ebay United States registered address so that we can sell on ebay.com. Please click our irecrafts user id to see more information about us. |
| Q:Why should i buy from you? |
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| A:See our customer feedback. Out of tens of thousands of international customers. Over 99% are happy with their purchase!!. We offer the widest selection and highest quality hand-crafted irish Jewelry and Gifts anywhere and all at the lowest prices representing exellent value for money. You will not find any of our items cheaper anywhere. |
| Q:How come your prices are so low? |
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| A:Unlike our competitors, we do not rip customers off. Our aim is simple. To offer customers the best quality irish produce at the lowest prices while providing top quality customer service. We achieve this by being highly efficient while constantly monitoring our performance to maintain an excellent service. |
| Q:I recieved a ring from you but it doesent fit..... |
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| A:No Problem, Return it along with the packing slip and your request. When recieved, We will despatch your new requested ring size. Please note, there will be a $5.60 exchange fee or in the case of custom made gold rings, an $16.50 exchange fee. |
| Q:I bought a ring from you but how do i tell you my size? |
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| A:You will be e-mailed for your size within 24 hours of payment but you can go ahead and send us a message giving your size required. Either way, We will not ship a ring to you until we know your required size. |
| Q:I have sent you a message but have not got a response? |
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| A:We apologise about this. We answer the oldest e-mails first and we must be behind at the moment. You can call us toll free on the numbers below. Australia:+001 11866 567 7451, and International:+(001) 901 313 4156 |
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