REFUNDS & EXCHANGES

Refunds

• If the item is not as described in the listing we may offer a refund.
• Item must be returned in original condition complete with original tags and/or packaging.
• You must email us of your intentions by requesting a refund within 7 days of having received your item.
• You must be aware that you return the item to us at your own expense as you would normally do when returning an item purchased in-store.
• The item should be returned by a mail/courier service that provides freight tracking. We recommend using either express post or registered mail.
• You are liable for any product that is lost or stolen during transport when returning products to us.
• Once item is received in satisfactory condition you may receive an email requesting to "cancel the transaction". Please accept the cancellation request.
• When the transaction is canceled, we will return your money ASAP.

Exchanges

• Exchanges work in the same way as making a return (see above) except you will notify us by email that you would prefer to exchange. We reserve the right to either accept or decline a request for an exchange.
• Exchanges are only possible on items still in stock.
• If that particular item is not in stock we may offer a store credit.
• If there is any variance in the price of the product involved in the exchange we will advise you of the amount and how we will either refund or charge you.
• You must be aware that you return the item to us at your own expense and will be charged an additional delivery charge for the new product.

Store Credit

• In the event that store credit is offered, the terms of the store credit will be issued at that time.
• Typically:
  1. Advise by email the exact details of the product you would like the store credit to go towards (including product, brand, make, size, colour, etc).
  2. Do not buy this item either from eBay or our website. We will process it manually.
  3. Store credit may be used towards postage & handling costs
  4. Store credits should be used within 14 calender days of issue

Restocking Fee

• Customers are asked to note that in the event of a refund, exchange or store credit, mrcyclingworld reserves the right to charge a restocking fee to cover costs.