Is this DVD new? Are they copies? Are they Sealed?
All our DVD's are brand new purchased direct from Australian licenced distributors and never been viewed. We don't sell copies or bootleg under any circumstances. While we strive to buy all our DVD's sealed, but some times our suppliers do not deliver them sealed and this is beyond our control.
Do you offer combined shipping?
Yes We Do. $3 for Each Additional Item.
When will my order be shipped?
We usually ship your order within 24 hours after payment is received (Cleared Funds). You will be notified via email if your item is out of stock, you will also be e-mailed when your payment is received and again when your order is shipped.
When can I expect my order to arrive?
Registered Post it can take between 3 to 5 Working Days. Express Post it can take between 1 to 3 working Days.
Do you ship internationally?
Yes! We ship worldwide. Provided the address can be reached by your local postal service. Please allow a longer period for your item to reach you as we rely on Australia Post.
What's the shipping cost Internationally?
Please check the item description for the exact cost depending on the size of the item. All our listings have international shipping
costs.
Can you combine shipping?
Yes we can, and we give you a discount on shipping cost for additional items. Please wait until ALL your auctions are finished and then complete our checkout process. The system will combine shipping cost for all your purchases and give you the total amount at the end.
Do you offer Regular Post since I don't want to insure my Item?
Sorry for many reason we don't offer Regular post.
Do you offer pickup?
Sorry we don't offer Pickup Service, Because some of our item has been send out from a different location and directly from our Supply.Why have you repeatedly re-listed this item?
The Short Answer, Because some of the item we do hold mutiple stock in our Supply.
How long does delivery take?
Delivery within Australia usually takes about 3-5 business days. Delivery to the rest of the world usually takes about 5-9 business days (Depending on international freight companies). Note that although we endeavor to provide you with a speedy delivery, in some instances delivery may be delayed for larger parcels due to custom inspections.
It's been too long now, where is my item?
If you haven't received your order within 10 days (Australia) or 30 days (outside Australia) please contact our us and we will investigate and contact you as soon as we have any news for you.
How do I pay?
Same process as what you paid for other seller.
What is AuctionBlox?
AuctionBlox is eBay certified solution provider transacting over eBay. Their services allows us to..
- Make it easier for you to combine orders for reduced postage cost.
- Ensure we have the correct shipping and order information.
- Promptly process your order.
What methods of payment do you accept?
For Australian Customer we accept - PayPal, Electonic Fund Transfer, Australian Money Order, Personal Cheque, or Direct deposits from a bank. For International Customer: Paypal Only.
Can I cancel my order?
Yes you can. Although this can only be done by contacting and asking us to do so. Unless you contact us we cannot help you out.
What is a Region Code?
Region coding is a DVD standard to make DVD's playable in certain regions. Most of our DVD's unless otherwise stated, are region 4 coded. This means they will play in all DVD players that accept Region 4 DVD's. To be sure you can play them you can check your DVD player manual. You must also be sure your TV Set accepts PAL formatting as this is different to Region coding.
Below are the countries that can play each type of DVD region code.
| Region | Area |
| 0 | Term meaning "playable in all regions", "region free" or simply "all regions". There is no region 0 code as such; instead, all region code flags are set, making the discs playable worldwide on all DVD players that accept region 0. |
| 1 | Bermuda, Canada, the Cayman Islands, United States and U.S. territories |
| 2 | Albania, Andorra, Bahrain, Belarus, Bosnia and Herzegovina, Croatia, Egypt, European Union, Faroe Islands, Georgia, Germany, Greenland, Guernsey, Iceland, India, Iran, Iraq, Isle of Man, Israel, Japan, Jersey, Jordan, Kuwait, Lebanon, Lesotho, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Netherlands, Norway, Oman, Qatar, Russian Federation, San Marino, Saudi Arabia, Serbia, Slovakia, South Africa, Swaziland, Sweden, Switzerland, Syria, Turkey, Ukraine, United Arab Emirates, Vatican City State, Yemen |
| 3 | Southeast Asia, Hong Kong, the Philippines, Macau, South Korea, and Taiwan |
| 4 | Australia, New Zealand, Papua New Guinea, Central America, the Caribbean, Mexico, Oceania, and South America (except French Guiana) |
| 5 | African countries not explicitly included in other regions, countries included in the former Soviet Union, the Indian subcontinent, Mongolia, North Korea, and Seychelles |
| 6 | Mainland China |
What is PAL/NTSC?
PAL and NTSC are video formats of a DVD. NTSC is the TV format used in Canada, Japan, Mexico, Philippines, Taiwan, United States. PAL is the TV format used in most of Europe, most of Africa, China, India, Australia, New Zealand, Israel, North Korea. Most of our DVD's are PAL formatted, which makes them incompatible with NTSC only DVD player. However, there are some multi-vision DVD players which can play both PAL and NTSC DVD's available out there. Please consult your DVD player manual to see if your player can play PAL DVD's You must also check to see if you current TV Set accepts PAL formatted DVD as this is important.
Can I play this DVD on my DVD player?
It depends on what DVD and which player you have. We clearly state the region coding and video format on each of our listings (Just above the main DVD image). Please read the explanation above for more information on PAL/NTSC video format and region coding.
I think this DVD is faulty what can I do?
First of all, you need to make sure your player is compatible with the DVD. Please read the explanation above to find out more. If you are sure that your DVD player is compatible with the DVD, please contact us by email or by phone and we can arrange an exchange for you. We will replace your DVD with no issues but you MUST contact us first before you send the faulty item back to us. We will NOT accept any returns that have not been approved. Please note you have 7 days of receipt to contact us about a faulty DVD, outside that timeframe we cannot help you out.
How can I contact you?
The best way to contact us will be to email us. Here's our contact detail:
Email: Sales@ozgames.com.au
Phone: +61 2 8733 2244
Mobile: +61 419 255 413
Why don't you answer my email?
Most of our e-mails are answered within 12-24 hours, however due to the volume of emails that we get, there may be some delay on replying your emails. If you haven't heard from us within 24 hours (business days only) after sending the email, please check your mailboxes as our email may get marked as spam or even rejected by some e-mail accounts.(Some Hotmail accounts reject e-mails). Please make sure you use the email address that is registered to eBay as we use that email address to identify who you are.
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