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- If you have received a product and for some reason it has already ‘gone to god’, let us know as soon as you can, so we can get another one from the cabbage patch for you.
- Considering that there are real people working at Ozinnovation we like them to always be busy. So if you need to return something to us let us know via email or give us a buzz so we can put those real people to work to ensure everything runs smoothly
- We will move heaven and earth to ensure you are happy, but there are just some things that are out of our control… Like the postage costs, so unfortunately we can’t offer a refund on the postage and handling. Unless of course, we have stuffed up and sent you the wrong item… things like that can happen when humans get involved. With all that in mind approved returns need be prepaid including.
- Back to those ‘real people’ again, in an effort to ensure they always have plenty of work to do, should you have ANY… I mean ANY issues on receipt of your product give our team a buzz to run through it together.
- Return is only applicable if the item is found DOA (Dead on Arrival) within 7 days from the day of dispatch. We do not want to waste the sweat of our macho logistic guys who make everything happens.
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- Please rest assured that all our products have a quality control from the manufacturer we offer WARRANTY return to our base for most of our products. For your information, we have been trying hard to keep our technicians busy ever since we started the company, but haven’t been able to until now ;)
- Warranty Product duration:
Battery operated product: 3 Months
Electrical Appliance : 6 Months
Description with 1 year warranty logo: 1 Year ;)
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