Please make sure you use your win item number as "Payment Reference". if you could not put 10 digital item number as payment reference, put last 6 digital item number. I have to emphasize this because I have received some payments without an reference, most of the cases was because the bank tellers forget to put the reference down.If you make deposit over the counter, insist to put down something that can identify you as the payer. It is even better if you could email us with the following: Date