| 1) All our items are dispatched in robust tamper-proof packaging as soon as possible after cleared payment has been received, excluding Sunday. Usually we ship next business day after receiving payment.
2) Overseas orders will be sent by airmail international or EMS. The cost of airmail is GBP 7.95, AU$ 15.25, the Est. Delivery Days is about 10-20 days. The cost of EMS is GBP 12.95, AU$ 18.25, Est. Delivery Days is about 3-5 days.
3) We will combine the shipping cost if you purchase 2 or more items in 7 days at our eBay store. Please email first to confirm your combined shopping.
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Welcome and thank you for visiting smt-weddingstore
Customer satisfaction is guaranteed! If you find any problem for your items, please e-mail us within 24 hours of receiving the item. Refunds are given on the condition that the items are not used and are returned in the same condition as supplied.
l Auctions/Items ending with a price of US$29.95 of shoes or less are FINAL. No returns or Exchanges will be accepted.
l Customizing make shoes of Width or Big Size shoes are FINAL.
Our Dresses return policy as below：
1. If we make your dress did not according to your requests
2. The dress size was wrong, you could not wear the dress
3. The dress must keep the original situation which we send to you, only for try, there are no any factitious destroy or blemish on the dress.
We recommend that you send back your return via priority mail with insurance.
That way you are protected from the possibility of loss during shipping.
Returns will be processed 10-14 business days upon receipt of package.
Return form must be included inside box.
I am returning item : …………………………………………..…………
My eBay User Name is: ………………………………..…………………
My email address is: ………………………………..……………………
Please note:
1. That all refunds from international orders are subject to a 8% restocking fee. the shipping cost and eBay Charges will not be refunded.
2. There are NO refunds for any Clearance Sale Items.
3. There are NO refunds for any customizing make shoes.
4. There are NO refunds for any contrived damage, we will return the shoes to you.
5. Please complete this form following the exchange or refund procedure, print and return with the goods. So that we will know who the item is from.
6. Don’t return your items according to the address of shipping form, that is our shipping company’s address, we will not receive your return items if you return to this address directly.
Exchange Information
1. most of our shoes and handbag styles are listed on our eBay store, you can find more at our own website . Please select the footwear size and style you wish to exchange, send message or email to us.
2. Once you have selected the new item, return the first item as per our return policy above.
3. You will need to pay for the postage of your second pair.
Returns and Refunds
1. Product must be in the same condition that you received it ~ Tried on only for fit and sizing.
2. Returned in the original packaging undamaged, securely wrapped ~ Please DO NOT send the box without protective wrapping or use tape on the box or fix notes to the box with sticky tape.
3. Return the item within 10 days of delivery
4. Return form must be included inside box ~ Please place this completed page inside the box (so we know who you are and why the item is being returned!). Without this information we can not determine who or why the goods have come back and the refund/exchange can not be processed!
We will refund to your PayPal account. |
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