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| Q:IMPORTANT PLEASE READ |
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| A:Please note: THAT MANY PEOPLE ARE REPORTING PROBLEMS WITH EBAY EMAILS IF YOU DO NOT RECEIVE A TIMELY REPLY THE SYSTEM MAY NOT BE WORKING AND YOU ARE WELCOME TO EMAIL ME DIRECT AT kcubbins@gmail.com |
| Q:Do you have any of this fabric? |
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| A:The quickest way to check is to copy the title and check the store search first as nearly every item I auction has an identical listing- buy it now which holds the full stock of fabric. Otherwise just email me |
| Q:Do you combine shipping? |
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| A:Yes I do. Items can be combined for 14 days from the first purchase date. |
| Q:Could you send me a combined invoice as I wish to pay? |
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| A:Yes I am happy to, but if you do not wish to wait for me to respond, you can edit the postage costs on your side. For 1 fq its 75c 2 fq or a half yard 1.10c which gives me the option of using a larger envelope. 1 full yard 1.65 over that and up to 2 and a half yards or the equivalent of 10 to 12 fq for 2.65
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| Q:I have paid my invoice but paid extra postage, how do you refund this? |
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| A:I refund all overpaid postage with stamps sent with your package |
| Q:What is your return policy? |
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| A:Yes absolutey, I accept returns for any faulty item please email me at kcubbins@gmail.com |
| Q:I need a yard of this,........... fabric will it come in one piece? |
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| A:I always assume that if you purchase 2 fat quarters that you require a half yard single piece. If you purchase 4 items the sale is for 1 yard piece. In the unusual event that the remaining fabric is not able to be supplied as a single piece. I will contact you prior to posting to give you the option to cancel the sale and refund your money. |
| Q:When can I expect my order to arrive? |
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| A:I post Monday to Friday and Sunday evening.
Payments made by 3pm are usually shipped same day, if not, always the next day.
Australia Post are a very reliable company. |
| Q:Do you ship internationally? |
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| A:Please contact me prior to bidding for postage costs and payment methods |
| Q:Did you put all these questions and answers up to discourage email? |
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| A:No not at all, but I am also a fulltime carer of an elderly relative, and sometimes I cannot get to the computer for several hours. I do not like to keep you waiting. In fact I would love to hear from you. I have 40 years of textile and sewing experience and I am able to answer most questions. |
| Q:I have asked a question and not received a response? |
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| A:If you have emailed and not received a response for over 12 hours, then please email again as I probably have not received it. Please note that I reply direct from my email account to the one you have listed with ebay(not ebays message's)as I need a dedicated software program to track the many enquires.Please select this option in your preferences |
| Q:What is a Fat Quarter ? |
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| A:A Fat Quarter is an Imperial fabric measurement equivalent to 1 quarter of a yard. Instead of a narrow cut of 9 inches the width of the roll( which happens in most fabric stores)
a fat quarter is created by taking a full yard and folding into 4 pieces and cutting into 4 equal pieces, one piece is a fq, this piece usually contains a full pattern. |
| Q:Can I pick up my items from your place |
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| A:Sorry but I am unable to offer this option at present. |
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